Untill receintly I did the job of a teamleader in the call centre of a large catalogue company who's head office is in West Yorkshire. They decided to outsourse some of their calls abroad and the number of staff reduced. While the company varied the contracts of the staff to reduce the opening hours in the UK I was left to look after a number of staff alone for 2 hours of each of my shifts. When all the contracts had been changed I was told it was probable that I was no longer needed as a Team Leader. I took a week off on holiday and came back to find the team had been disbanded with no negotiation and they refused to accept that I was redunant. What do you think am I just too tempremental?
2006-08-13 03:18:55 · 13 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
no way, you are perfectly within your rights to react like this. I think you should look in to taking some action against them, i used to work for a call centre and they treated me like $hite also, wish i'd done something about it them. Call centre execs are cold-hearted monsters who treat their staff like bloody robots........dont let them get away with it......
2006-08-13 03:26:38 · answer #1 · answered by red_munky06 3 · 2⤊ 0⤋
I'm sorry about the loss of your job. You are right to feel upset and rejected. It is never fun to be released from a job. The situation is not unique. All companies are looking to cut costs and gain efficiencies wherever they can. In retrospective, maybe it wasn't the best time to take a vacation if there were threats of layoffs and cutbacks looming around. Best thing to do now is leave on good terms with your boss, that way if there is a turnaround in the future or another opening, you might be able to return. If that is not an option, then maybe it is time to startup your own business and be your own boss. Good luck.
2006-08-13 10:27:45 · answer #2 · answered by michigangino 2 · 0⤊ 0⤋
The legal term for what they've done to you is Constructive Dismissal.
They are allowed to change the terms of your job, but they have to give you notice in writing, they have to show the Team leader role you used to perform has disappeared for genuine reasons and they have to make genuine efforts to find you an alternative role of equal status.
If they are not able to show they have followed emplyment law step by step a court will assume they are trying to dismiss you without paying redundancy - hence Constructive Dismissal. At this point it is important that you say as little as possible and sign nothing. Inform them in writing that you are not happy and request instigation of whatever their grievance procedure is. Put a deadline on resolving the problem and inform them.
You need to be prepared to consult a lawyer if they continue to take the same attitude, but the most likely outcome is that they will find you a new and better role very quickly.
2006-08-13 14:35:04 · answer #3 · answered by popeleo5th 5 · 0⤊ 0⤋
So you returned from holiday to find that you had no team to team lead.
It was probably not a good time to take a holiday as it made negotiations easier during your absence.
As your team has been disbanded how has your role changed within the company? You definately are not being temperamental.
2006-08-13 10:41:18 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Do you still have a job? If yes, are you earning on the same pay scale?
If not, it might be time to leave - call centres are notorious for treating their employees badly.
If you have had a drop in pay without prior discussion / letters then it may be deemed to be constructive dismissal, speak to the Citizen's Advice Bureau or a solicitor.
2006-08-13 10:25:14 · answer #5 · answered by nert 4 · 0⤊ 0⤋
Who would not be upset over the loss or downgrading of their position? You are only too tempermental about this if you take some negative action toward your bosses or coworkers. The best thing to do would be to look for another job while continuing on in your present position. The best way to show job dissatisfaction is to leave.
2006-08-13 10:23:14 · answer #6 · answered by But why is the rum always gone? 6 · 0⤊ 0⤋
Personally I think the word Scum is too good for them. Have you also considered the legal position. A chat with someone at your local citizens advice bureau is surely worthwhile. You've got nothing to lose.
I hate cowboy employers so I do hope you try to bring them to book.
2006-08-13 11:43:20 · answer #7 · answered by malcy 6 · 0⤊ 0⤋
I Believe thats now the " Polish immigrant " syndrome in most work places ....... pity the poles didnt put the same tenaious work ethos in stopping the germans in 1939.
2006-08-13 10:29:29 · answer #8 · answered by tally Ho ! 2 · 0⤊ 0⤋
You would only be redundant if you couldn't be redeployed as a Team Leader of another team
2006-08-13 10:25:33 · answer #9 · answered by Paul B 5 · 0⤊ 0⤋
The company is scum
2006-08-13 10:21:28 · answer #10 · answered by wordykat 5 · 0⤊ 0⤋