After queueing for half an hour, I finally get to the cashier and state my business. The cashier dosen't know what to do so has to wait until the cashier next to them has finished with their customer so they can ask them what to do, this cashier dosen't know either, so has to wait until the cashier at the other side of the one I first went to has done with their customer to ask them. They don't know, so have to go in the back to ask someone hidden from view. These three then try to decide what to do while my original cashier tries to sell me a loan/mortgage/cheaper home insurance etc. Eventually a fifth person appears and comes to my rescue (banking god??), all I wanted to do was pay money into a business account, not that difficult I would have thought.
What makes it worse is it's the same pantomime at the same branch almost every day.
Anyone who knows what their doing and work for Halifax Bank like to explain??
2006-08-12 09:10:51 · 10 answers · asked by Lucan 2 in Business & Finance ➔ Other - Business & Finance
do what i did with the halifax.......for exactly the same thing.........
walk across the high street...........and do your business with another bank
this is the ONLY way they will improve their services
2006-08-12 09:18:24 · answer #1 · answered by atlanticviewer 2 · 0⤊ 0⤋
Seems to me that all banks are going the same way these days. DOWN THE TUBES. All I get, - after inputting numerous sets of digits (dictated to me by a machine), being cut off & going through it all again - is someone in India whom I can barely understand, before being transferred YET AGAIN to absolutely appalling distorted music - and finally being able to talk to someone.
WHATEVER HAPPENED TO CUSTOMER SERVICE.
WHY DON'T THE BANKS LISTEN.
NO-ONE I KNOW WANTS to press all these buttons - THEY JUST WANT TO TALK TO A HUMAN BEING!!!!!!
Phew - I feel better now ....thanks for listening...
2006-08-12 11:41:16 · answer #2 · answered by Lavender 4 · 0⤊ 0⤋
Was it at an agency or actually at the Halifax? Sure that the head office would like to know of your experiences!
2006-08-12 09:25:45 · answer #3 · answered by roy d 3 · 0⤊ 0⤋
Time to change to another bank.
2006-08-12 12:15:05 · answer #4 · answered by CeeVee 3 · 0⤊ 0⤋
Sounds to me like new and inexperienced staff and poor induction training!
They'll get better... we all have to be new and rubbish sometimes!
2006-08-12 09:13:34 · answer #5 · answered by zebra 3 · 0⤊ 0⤋
Time to switch me thinks!
2006-08-12 09:16:50 · answer #6 · answered by TW 1 · 0⤊ 0⤋
it's cos the wages are so crap these days that the staff turnover is high.
2006-08-12 12:05:43 · answer #7 · answered by binksiesbaby 2 · 0⤊ 0⤋
bad training
2006-08-14 00:07:12 · answer #8 · answered by Anonymous · 0⤊ 0⤋
switch to abbey business, they are great
2006-08-14 06:57:27 · answer #9 · answered by Scott H 1 · 0⤊ 0⤋
# who gives you extra who who who who? #
2006-08-12 09:13:13 · answer #10 · answered by simon n 2 · 0⤊ 0⤋