I had really bad service at a Chilis restaruant and I emailed the customer sevice to complain and they basically said that I should have said something to the manager before I left. Most restaruants will compensate or offer a discount or something....does Chilis?
2006-08-10 12:10:15 · 7 answers · asked by mommy_2_little_man 2 in Local Businesses ➔ Other - Local Businesses
Well how are you going to verify your claim with an email?
If it were that easy, anyone could just email them and demand for a free meal. I'm afraid you're just gonna have to forget about this one, you can't win 'em all.
2006-08-10 12:17:13 · answer #1 · answered by Steven B 6 · 0⤊ 0⤋
They were right about complaining to the manager first. It's only fair to let the local manager handle a problem in his own store.
As far as expecting them to volunteer some kind of compensation, that is strictly up to them. Most customer service people, when interviewed will tell that a person who has a legitimate complaint is welcomed to call. No organization will survive long if the customers are not satisfied.
They will also point out that the customer should give a detailed account of what happened. They need information such as what store, what time and what date. Give the server's name if available and what table. This information is vital for them, in order to get exactly to where the problem is.
They also say that the customer should tell them what they need in the form of compensation, if anything. If a dinner for 12 is totally ruined, a 2 for 1 coupon won't do. YOU have to tell them. They also advise that you don't ask for the moon, such as a total refund AND 12 free meals.
By the way, if you had talked to the manager BEFORE calling corporate might have helped take care of things better. NOW, when Chilis calls the manager, the manager can honestly say that he was unaware there ever was a problem.
Customers have a clear right to expect value for their money. Part of that value is good service, besides good food. Bringing attention to problems helps to get them fixed. Make sure your complaint has the information needed to make things right, including your expectations about what needs to be done.
2006-08-10 12:34:36 · answer #2 · answered by Vince M 7 · 1⤊ 0⤋
Before complaining to customer service, you should have given the management at the restaraunt the opportunity to rectify the problem. Then if the manager blew you off or dismissed your concerns, you should've complained to customer service and perhaps been entitled to compensation of some sort.
I think most people feel that if you're going to complain, address the source directly.
2006-08-10 12:23:57 · answer #3 · answered by Taffi 5 · 0⤊ 0⤋
Chili's closed a restaurant here in Chicago due to employees getting about 100 people sick. I worked at another store and witnessed many industry no-no's. I would never eat there. Consider yourself lucky to be alive and don't go back
2006-08-10 12:17:46 · answer #4 · answered by Guy R 3 · 0⤊ 0⤋
In future, make the complaint on the spot and you will get the appropriate actions. Confrontation between the accuse and the accuser infront of the proper authority is necessary to resolve the issue.
2006-08-10 12:36:05 · answer #5 · answered by Sam X9 5 · 0⤊ 0⤋
You should have complained to the manager.
2006-08-10 12:15:53 · answer #6 · answered by Anonymous · 0⤊ 0⤋
thats why we spit in your food. There is your answer right there honey.
2006-08-10 12:15:56 · answer #7 · answered by Anonymous · 0⤊ 1⤋