i have joined bt broadband and have got a voyager 2091 router so i can go wireless and i have set it up but keeps telling me that my password is invalid and when i try to change it, it asks me for security questions which i have never given them the answers to before, so i can't change it so there for i can't get on the net with bt
2006-08-10 05:27:49 · 6 answers · asked by Em 1 in Computers & Internet ➔ Internet
I've just done the same. Followed all the instructions to the letter. Failure after failure. We phoned, eventually got through - nothing like the printed instructions! First, no need to uninstall any dial-up files on your PC. Do you realise that the main PC is WIRED from the router? It's only the other/s that need the dongle connected and the CD. It took us 45mins from start to finish under BT's instruction - three days of hair pulling when we tried it reading their printed instructions. Doesn't make sense, does it ! ! ! Once you understand that principle, just follow the onscreen instructions. One thing to watch was the number under the router - we kept mistaking a 6 for a G - that didn't help!
2006-08-10 05:42:25 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I have a 2091 as well. Best thing to do is to uninstall all the software and drivers relating to your BT Broadband account, a bit of a pain but simple enough to do, unplug your router etc. and re-install it from the begining.
2006-08-14 06:11:00 · answer #2 · answered by Chariotmender 7 · 0⤊ 0⤋
Look on the side of your Router it probably has the UN and PASS on it...
2006-08-10 12:35:24 · answer #3 · answered by fed-up 3 · 0⤊ 0⤋
Phone their technical support and ask them.
2006-08-10 12:31:49 · answer #4 · answered by JeffE 6 · 0⤊ 0⤋
remove the drivers etc and start again... you may need to answer all the daft questions.. after all, it is protecting you...
2006-08-10 12:36:52 · answer #5 · answered by paulrb8 7 · 0⤊ 0⤋
call your ISP and ask them
2006-08-10 12:34:41 · answer #6 · answered by austin_penguin 4 · 0⤊ 0⤋