how to through the oberoi centre of learning and development.?

Answer 1

I hereunder reproduce a question/answer from site:
http://www.expresshospitality.com/ecounsel/ecounsel6.shtml

I trust the same will serve your purpose too.

Dear Sir,

I am a third year student of hotel management and a regular subscriber of Express Hotelier & Caterer. I am interested in specialising in food and beverage service.

I wish to appear for the Oberoi Centre of Learning and Development (OCLD) exams. I would be grateful if you could kindly suggest any books that I can refer to or any website that could help me preparing for the same.

Your prompt reply would be highly appreciated.

Arijit Basu
By e-mail

Dear Arijit,
You are definitely on the right track and have queried us at the right time in your learning cycle. The Oberoi Centre of Learning & Development (OCLD) has the unique distinction of being the Alma Mater to some of India’s finest hoteliers since its beginning in 1966.

There are two aspects you must consider: getting selected is just the first step, and by this I mean clearing the various selection rounds. The second dimension is more challenging and this deals with excelling in the programme. The time, detail and effort that is invested in selecting associates, automatically ensures a high peer group standard over the two-year course of all three programmes offered at OCLD.

I would suggest you should concentrate at this stage on moulding your overall knowledge and personality over the months ahead, instead of just preparing for an interview. My answer below is hence designed to help you do that.

In my humble opinion, as a past student from this fine institution, I feel it owes its unparalleled success to some of the principles it stands for and hence engrains it into every individual who carries its stamp. Let’s try and explain these in four simple attitudes below:

1. This industry is all about ‘passion’, hence those students who have a passion about mastering this trade do well. This shows not just in the crispness and correctness of learning but can also be seen in the confidence radiated by the eyes of the potential associate. Go beyond your curriculum and try and learn more about the business you wish to be a part of. Read, research, visit hotels and live in the state of incessant inquiry over the months ahead.

2. Having been with the Oberoi group for over eight years, I have seen nothing more omnipotent than a commitment to ‘quality’. In today’s business world, this is the air organisations must breathe. Develop an acute sense of quality in everything you do. Be it in your awareness of the world today, communication skills, hospitality knowledge or your own demeanour and personality.

3. Every student says this is a ‘people’s business’. Very few understand what that means. This business is about making others happy. It is about being comfortable with people and making them comfortable with you. Warmth in your heart, genuineness and caring in your attitude and a smile on your face is what this people’s business is all about.

4. ‘Focus’. This is a tough one in today’s world of attraction and distraction. Know where you are today, who you want to be tomorrow. I see many students chasing designations or the faster buck and hence throwing away the opportunity of a good, solid career. Meet a few OCLD alumni and learn what they did, then form your own developmental goals and focus on making them a reality.

Specific to your query, OCLD does not offer any specialisation in F&B service, and the programme you should aim to join is the guest services management (GSM) programme. The GSM programme grooms in each associate, the capability to manage a variety of operational assignments both in food and beverage as well as in rooms division, over a fruitful career with the Oberoi Group.

Hope this helps.

By Gyan Nagpal
(The advisor is working as training manager with the Oberoi Hotels & Resorts and is based in Mumbai)