I just started working as a branch manager in certain bank, and a customer came to the bank with a very akward situation: she got charged over 10overdraft fees for $30 each. Since her account was in good standing I decided to refund her a few of them. While I was processing the refund instead of inputting $90 I realized I put 90twice and the amount of 9090 went through, I reversed that transaction of course but I'm afraid my regional manager will see I made a $9,090 refund and although I reversed I'm afraid I will get in trouble because my regional manager is very uptight and may not be able to understand why I even tried to refund the lady to begin with. I did the reversal but I was wondering if anyone knows whether the regional manager or anyone else gets reports about the refunds that are made? help?
2006-08-09 17:22:56 · 2 answers · asked by lil ONE 2 in Business & Finance ➔ Other - Business & Finance
I work for a bank as well. We get refund reports weekly by my supervisor. Her supervisor has them too. I am so sure your bank does that. They need to know where their profit is going and why. I am not sure about a refund reversal though.
2006-08-09 17:30:38 · answer #1 · answered by dtammyus♥ 3 · 0⤊ 0⤋
It depends on the computer system. If you just corrected it out rather then reverse it, it might not show up. In most banks, someone over the branch manager gets a report, but $90.00 is not that much.
2006-08-10 00:31:49 · answer #2 · answered by doglover 5 · 0⤊ 0⤋