Outsourcing of jobs is the WORST idea ever for the consumer.
2006-08-09 01:40:58 · 12 answers · asked by sarge_from_wackbag 2 in Computers & Internet ➔ Other - Computers
YES! When I call I usually get someone on the other end that has an accent so bad that I have to say "huh" fifty times or "what". You know they just read this stuff out of a book anyway. I've found if I get a problem I go to the Dell site and try to find my answer first, which usually isn't there or I'd rather ask a friend and take my chances with their help. I've been ripped off from them since the beginning that I got my Dell. I never got my rebates, they said I never sent them in. But I did! So now since I didn't make copies (make copies for future) I'm screwed. Did you know if you have serious problems with your computer and need it fixed, they will charge you $99.00 a problem, not for all the problems, but just for one. Oh yah, and they can bill you monthly so it won't be so much plus interest. I got a virus because the virus protection I got from Dell was already infected. So I had to redo my entire computer and take everything out of it and redo it. Thanks for this question, makes me feel better that I got a chance to vent and let others know about these things. But of course, Dell isn't at fault, it must be somthing that I did. I do now have a new virus protection that I purchased. The person from Dell putting the virus protection in didn't do it correctly. What I was told by Dell, they have other complaints. But it was my problem to fix. So don't buy Dell Virus protection unless your sure and keep that $99.00 ready for fixes. Which I will never pay someone to connect to my computer and download everything I have on it (logins, passwords, banking).
2006-08-09 02:01:51 · answer #1 · answered by Lana 3 · 2⤊ 1⤋
I never liked outsourcing, but I have always had good luck with Dell Techincal Support...just use email support, that way you don't have to talk to anybody ;-)
2006-08-09 01:44:43 · answer #2 · answered by Yoi_55 7 · 0⤊ 1⤋
I started a letter writing campaign to complain about my bank outsourcing it's call center. They received so many complaints, that they went to a computerized system. It's still STREETS better than what they had.
2006-08-09 01:45:36 · answer #3 · answered by Anonymous · 0⤊ 1⤋
I noticed it too... all of the technicians have Indian names/accents. Hard to understand.
But very manipulative... you ask for a CD and insist, they'll give it to you. You complain about something, they'll give you a $50 gift code.
2006-08-09 01:45:02 · answer #4 · answered by Sleepless Bookworm 2 · 0⤊ 2⤋
What is the real problem here ??? language ?? ...or some PC problem??
If you wanna know more.....
Feel free to contact me on yahoo messenger for more details.
2006-08-09 01:46:08 · answer #5 · answered by PC Doctor 5 · 0⤊ 1⤋
Most outsorced tech support is rubbish. I search for tech solutions using google, never failed me yet.
2006-08-09 01:44:45 · answer #6 · answered by m0rrell 2 · 0⤊ 1⤋
And OMG have you ever tried to get off the phone with them? They have this whole long speech and all I want to do is hang up and THEY KEEP TALKING and I HATE THEM!
2006-08-09 01:45:02 · answer #7 · answered by Catty 5 · 0⤊ 2⤋
I agree 100%. If you can't speak English and I do...how the hell are you going to help me?? Makes no sense at all!
2006-08-09 01:44:05 · answer #8 · answered by dolphin2253 5 · 0⤊ 2⤋
I always ask when i call to be transferred to America and i tell them what i would tell everyone I cant understand you and i know you cant help me so please transfer me
2006-08-09 01:47:54 · answer #9 · answered by ? 3 · 0⤊ 2⤋
me, i hate those accents, bidda, bidda, bidda is all it sounds like.
2006-08-09 01:45:10 · answer #10 · answered by Thumbs Up Fairy 5 · 0⤊ 2⤋