NTL claims that the line is clear from their marks, they keep redirecting me from one phone advisor to another. What can I do?
2006-08-08 23:25:02 · 9 answers · asked by olga_freer 1 in Computers & Internet ➔ Internet
I tried to get NTL broadband but they couldnt install it (but left the line MARKED!!!), that's why I am trying TALK TALK now. NTL claim that the mark is removed now and they have nothing to do with it, while Talk Talk claim that the line is still marked.
The problem is, with line makred I won't be able to get ANY broadband. I am going in cirles here!
2006-08-08 23:39:54 · update #1
AND my phone line is Talk Talk as well not BT
2006-08-08 23:43:06 · update #2
i was with talk talk. had same sort of problem. they said i couldn't have the Internet until i had phoned B.T and asked them to remove something from my line. (cant remember the name of it sorry) anyway i tried and B.T said it wasn't up to me to sort it , it was up to talk talk. to cut a long story short i tried at least 10 times to phone talk talk and i either got a message to say all operators were busy and to try again later or i was put in a Que and kept waiting for 25 minutes only for the line to go dead. sent 2 emails and both were ignored, so 3 days ago when the sales team from B.T rang out of the blue, i said i was looking at going back to them. he signed me up there and then, i told him of all the problems i had with talk talk and he said they had had literally thousands of people say the same thing. All of which have gone back to B.T. so if i was you i wouldn't touch them with a barge pole. or if you are with them , as soon as your contract ends tell them where to go! good luck
2006-08-08 23:58:05 · answer #1 · answered by emergancymoose999 1 · 0⤊ 0⤋
Having recently seen a documentary on Talk Talk - and having had to sort out the computer and line for my sister because of their incompetance - I'd say walk away.
Basically, they projected for 270,000 broadband users - and got swamped with over 500,000 orders. Naturally, instead of saying, OK, we'll limit it to the first quarter million to subscribe, they decided, take them all, the more the merrier...
They may catch up in time, but in their greed to get bums on seats they have overstretched themselves to breaking point.
The problem with freefall prices is not everyone gets a parachute... *SPLAT*
2006-08-09 01:50:25 · answer #2 · answered by Malachim 3 · 0⤊ 0⤋
Get NTL Broadband, i have it and it's cheap but thats only beacuse i have a package!
2006-08-08 23:28:50 · answer #3 · answered by little.lost 4 · 0⤊ 0⤋
What date did you ask em to lift theyre mark? as it takes 14days for them to remove it so they may have it recorded as lifted but it hasnt yet happened.
find out what date they "lifted" theyre mark if they can't give u a specific date then they're lying!! lol
or ring bt and ask if your lines compatable with their broadband they will run a test there and then and tell you if your line is free or marked
2006-08-08 23:33:20 · answer #4 · answered by kj 5 · 0⤊ 0⤋
Talk-Talk rides on BT ...
Yuo need ro come off NTL and join BT ..you will pay line rental to BT and calls made to Talk-Talk.......then you can join Broad ban via Talk-Talk or direct with BT.......
That is wha I have done ..only for my Broad band I shoped around to get best deal (I Pay £14.99 per month to Hotchilly broad band)
Hope this helps .......
..............maty
2006-08-08 23:34:01 · answer #5 · answered by Blue-Rose 2 · 0⤊ 0⤋
Don't get Talk Talk it screwd up my P.C. and they will charge you for technical calls and also a cancellation fee of £75 and they pt you through to India for broadband, forget them pal!!
2006-08-08 23:32:27 · answer #6 · answered by Phil B 1 · 0⤊ 0⤋
get ntl broadband instead !
2006-08-08 23:29:53 · answer #7 · answered by Splishy 7 · 0⤊ 0⤋
u could try to get broadband from telewest their a good company
2006-08-08 23:30:00 · answer #8 · answered by Anonymous · 0⤊ 0⤋
change the line
2006-08-08 23:29:01 · answer #9 · answered by Anonymous · 0⤊ 0⤋