I recently switched from Sprint PCS to another carrier. I was with Sprint for 4 years. After I switched, Sprint claims that I owe them $150 for early termination and that recently I renewed my agreement (not true). I sent them a letter telling them I disputed the charge and paid the airtime charge less the penalty on the last bill. They now are threatening to report to the credit agencies. I have heard that there is some regulations or agency rules (i.e. FCC or FTC) that require a company to respond to disputes in a certain time. It has been three months since my letter requesting proof of renewing my contract. WHAT LAWS OR AGENCIES CONTROL HOW DISPUTE RESOLUTION FOR CELL PHONE COMPANIES SHOULD WORK? Specific statutes, codes or links would be helpful. I just dont want to damage my credit.
2006-08-08 11:31:13 · 2 answers · asked by Christopher V 1 in Consumer Electronics ➔ Cell Phones & Plans
READ YOUR CONTRACT. The contract has to tell you.
2006-08-08 11:34:58 · answer #1 · answered by snvffy 7 · 0⤊ 0⤋
Sounds strange, because my last carrier (Cellular One/Cingular) allowed my 2-yr contract to lapse into a monthly one. And my current one has also allowed my 2-yr contract to lapse into a monthly one.
You may need to find the fineprint in the contract that states that the carrier, at their discretion, can/will automatically renew your account w/ a new contract. Maybe there was some action taken (change in plan/services, new phone) that reset the 2-yr clock. Sneaky, but effective on their part.
In any case, good luck in getting this resolved.
2006-08-09 11:24:22 · answer #2 · answered by CMass Stan 6 · 0⤊ 0⤋