a difficult job consisting of a very complicated laundry list of checpoints and walking 6 miles a shift has up until now been unsupervised and left to the integrety of the front line staff, despite the challanges of the job and low wages they have been doing excellent save for a few problem individuals and unclear standards.
Now management has decided to go from not watching at all to watching every detail, but they have not yet paid the price to bring the systems, rules and policies up to date from the last unsuccessful revision 2 years ago and it will result in a painful transistion and people who have to guess which of two rules is currently being enforced, and new rules are constantly being added.
I am caught between a duty to make the rules fair and consistant, and a duty to hard working honest people to keep them from being punished for our lack of structure in a poorly thought out change.
All this and the change has to happen in buisness time. What is the best soultion?
2006-08-07 21:50:32 · 5 answers · asked by niv-dragon 2 in Social Science ➔ Psychology
We have a binder that does have the rules in it. They tend to be enforced for about two weeks are no longer availible to be read after a month, and are completely innaccessable after 1 month. All personell are required to read and sign and that amounts to a full three inch binder every month. Although this wont solve the problem it is a critical area to bring up to date, Thanks SS.
2006-08-07 23:50:26 · update #1
It sounds like you are in a position below the rules-givers and above those the rules are for. It is a hard place to be.
I think what is needed is a manual that outlines important safety issues and that allow for front-line empowerment as long as safety and business success is maintainted. All in under 40 pages.
The imposition of such a large manual more often than once every 2 years seems excessive.
In your 'in-between' position I'd say what you need to do is choose the rules that are most important. Follow them and discipline your empoyees on those mostly. Remember the almight dollar rules everything, so keep productivity up, weed out the malcontents that could spoil everything and work with the higher ups. Keep the department working well as the higher-ups won't want to fix something that is not broken. Suggest to them that the rules are so un-weildy that they are not read, understood and can't fairly be administrated. Suggest they study how much information is palatable by the employees and fit the most essential rules into that length.
I would also suggest that the recoginze that managers manage better than books. The size of the rule book suggests that they want the book to manage more than the manager. A manager must have common sense and have all factors in mind while disciplining and managing productivity of workers. A book can't do that. Suggest to the higher ups that the book is the tool and the manager is the craftsman. If the results aren't being realized, then the tool may not fix the problem as much as the craftsman weilding it.
If they see and respond to the common sense, you may have a good company to work for, otherwise -- not so much.
2006-08-12 04:11:59 · answer #1 · answered by Ken C. 6 · 1⤊ 0⤋
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2006-08-13 06:12:11 · answer #2 · answered by Anonymous · 0⤊ 1⤋
it sounds to me like upper management is trying to cover their a sses because they want to make some changes in the staff. by having the employees sign a paper saying they have read and agree to the rules, and then making the information inaccessible, they are trying to trap the staff. this is unfortunate because they are going to lose a lot of good people. what you should do is bring your concerns to the for front. discuss your issues with upper management and the staff. figure out how to get everyone to work together on this, because right now it sounds like you're working against eachother. good luck!
2006-08-15 12:20:29 · answer #3 · answered by Monique C 2 · 1⤊ 0⤋
have employees sign off on new rules as they come down. give them a copy & keep a copy in their file. keep a binder that is accesssible will all current enforcable rules & any rules that are ammended (keep this information dated & through out old information.
hope this helps,
SS
2006-08-08 06:22:24 · answer #4 · answered by Starscream 4 · 0⤊ 0⤋
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2006-08-15 18:56:09 · answer #5 · answered by surfgirla1a 1 · 0⤊ 1⤋