questions during call center interview?!?

Answer 1

http://www.aperfectcareer.co.uk/interview_coaching.html
http://experts.about.com/q/Interviewing-Tips-2314/Ask-Hiring-Manager-decision.htm
http://www.duediligence1.com/preparing_interview_questions.htm
http://www.bestnetguide.info/Interview/Interview-Tip/tip-to-preparing-for-interview.cfm
http://www.meadowsconsulting.com/yourcareer/interviewpreparation.htm
http://www.oldscollege.ab.ca/images/galleries/2004/WEBCAST/pages/Myron%20preparing%20for%20interview.html
http://www.netreviews.info/Interview/Interview-Tip/tip-to-preparing-for-interview.cfm
http://www.netizenguide.info/Interview/Interview-Tip/tip-to-preparing-for-interview.cfm
http://oerl.sri.com/module/mod6/m6_p1.html
http://www.job-interview.net/

Please visit the above pages. I hope, it helps u.

Answer 2

You've put this in two different sections.

But here goes...
"Tell me about a time where you calmed down an angry caller and how did you do this?"
"A customer calls in and is really upset and is yelling and swearing at you. How do you handle this?"
"You have a caller on the phone that is bored and wants to talk. How do you bring the call to an end without upsetting the caller."
"The caller does not have the appropriate security code and you are not sure, but you suspect he's not who he's pretending to be. How do you handle this situation."
"You have 3 calls coming in to you at the same time. How do you determine which call to answer first."
"Tell me about a time when you had a person threatening to pull his account from the company. How did you turn this around so we did not lose the account."
"You just finished a call and realized you gave them the incorrect information. How do you correct the situation."
"How do you handle a caller who's house has a lot of noise in the background and you cannot hear them."
"Why should we choose you for this position?"
"What qualities make you an outstanding CSR (customer service rep)?"
"The caller speaks a different language than you. How do you handle this caller."
"A customer is demanding special treatment that you cannot give him or her. How do you handle this request tactfully."
"tell me about a big mistake you made and how you rectified it."
"You have an impatient caller on the phone. How do you get that person to slow down so you can complete the information."

Answer 3

HDI (Help Desk Institute) has some great online resources and networking for Call Center Jobs.

Helping Friends Career Guide has tips for interviewing under "I". Most call center professionals need to think on their feet, good service and communication skills, grace under pressure.. But they won't ask you if you possess those qualities, they will likely use the Behavioral based interviewing to determine how you approach problem solving and communications.

Answer 4

Tell me about a time when you had to handle an irate customer? What was the issue? What steps did you take? What was the outcome?

This is called a situational interview question, in which it is assumed that past behaviour is the best predictor of future behaviour.

Good luck!

Answer 5

Do you mean should you ask them? Yes, make sure you ask just what it is you will be expected to do and also make sure that they are offering what you want to get. Or, if you mean what kind of questions they might ask, then expect what would you do if, how do you feel about, what kind of experience do you have, how do you respond to kinds of things. Most call centers want people who are "people persons" and people that work well under stress and uncomfortable situations.

Answer 6

What kind of call center

Answer 7

are u single or married?

Answer 8

you duty and your role of the post.

Answer 9

what? thanks for the two points.