Broadband problems: often won't connect, stops abruptly, or won't let me access internet when fully connected

Question

I have a modem-broadband (Ethernet) from Now broadband , which has been causing me many problems lately... It's a contended service.

1. Getting connected for the first time (i.e. after turning my comp on) isn't usually a problem, it's actually getting on to the internet. Often, internet explorer/mozilla just won't read a page (I get the 'page not found' screen) for every website. Everything is connected fine however, 'network connections' will happily show me the bytes sent and recieved (which is always increasing, suggesting something is being accessed!). Also, if I use my p2p software (for purely legal purposes mind you!), it connects fine and I can download my documents.

2. In order to retify this, I either have to restart my laptop or unplug/plug in the modem, both of which are a hassle!

3. Similarly, once on the internet, often I will be 'kicked off' as described above where I am still connected

Does this happen to anyone else? I've run millions of anti-spyware, etc!

Thanks!

I can easily supply more info if anyone is feeling brainy!

Wow, thanks cuitie1 for all that info! I have run all those programmes tho, and to no avail... It's also a fairly internet-virgin laptop, rarely on the interenet before now and always with zonealarm, avg, xoft, etc. So I'm just stuck! Also, I've tried broadband through a different server on this laptop with absolutely no problems (i.e. through my wireless internet in hotspots, etc.), so I'm thinking it may be my server? No expert though!

Answer 1

I had a problem very similar to yours and it was a real headache. I had to call my isp and complain - they gave me many bs reasons why it was doing what it was doing and claimed to have fixed it. I called them about 3x a week for about a month complaining about the same problem - random disconnects, etc. At first they claimed it was due to spyware and the tech had me dl a ton of spyware programs - that wasn't the problem at all. Finally, I spoke with one of the tech managers and they finally admitted that the problem was on their end and not mine. It seems that their server wasn't sending full packets - which meant my pc wasn't recieving full packets which was causing the problems. They restarted the server my line was on and everything has been golden.
Save yourself a headache and make sure you talk to someone who knows what they are talking about. If nothing has changed with your hardware then you can probably bet that it's on their end.

Answer 2

specific, I had issues final night. thankfully surfing away - connection went. restarted restarted rang bt restarted. homestead Hub lighting are all on and on the spot connection marvelous. Gave up in the tip, will attempt returned later. sturdy good fortune

Answer 3

wow you have a lot of problems now listen this is how your going to fix all of that ... people will say donwload AVG ANTI VIRUS / NORTONS ANTI VIRUS / McAfee ANTI virus...

WELL I CAN TELL YOU ALL AVG ANTI VIRUS / NORTONS ANTI VIRUS / McAfee
ARE CRAP IN ONE WORD

THEY CANT STOP NOTHING AT ALL YOU WANT TO PAY WELL PAY FOR THE BEST THIS LOT WILL KILL OFF ALL THE VIRUS /TROJANS./ SPYWARE/ ADAWARE
IN YOUR PC IF YOU DONT LISTEN TO WHAT IM SAYING AND YOU DONT FOLLOW

THEN YOUR GOING TO HAVE THE SAME PROBLEM ALL THE TIME EVERYTIME YOU SEARCH ON THE INTERNET THERE ARE AUTO DOWNLOAD VIRUS/TROJANS/ ADWARE/SPYWARE

AND AVG / NORTONS /McAfee
CANT STOP ANYTHING THERE ALL CRAP
GO DOWNLOAD THIS AND IT WILL CLEAN YOUR PC IF YOU DOWNLOAD AVG ANTI VIRUS FREE EDITON OR NORTONS / McAfee . YOUR PC WILL BE FULL OF TROJANS VIRUS FOR EVER
GET THE BEST TO FIX YOUR PC


free anti virus edition's cant stop a virus from automatically downloading to your pc not even if you pay for
AND AVG / NORTONS /McAfee there not stop the virus

as you search the intrnet with your explorer /browsers
if any website has a virus on it as many do they will automatically download to your pc .. AVG ANTI VIRUS ... NORTONS ANTI VIRUS
McAfee ANTI VIRUS . All cant block the virus on the internet from
automatically downloading to your pc ...

zoneAlarm internet security suite
all in one firewall / anit virus / anti spyware
the anit virus with in zoneAlarm internet security suite
as you search the intrnet with your explorer
if any website has a virus on it as many do they will try to automatically download
zoneAlarm internet security suite /anti virus ...takes on automatically download virus
and stops it dead in its track zoneAlarm internet security suite /anti virus . will kill off the automatically download virus and stop it from reaching your pc and fast not only does zoneAlarm internet security suite do that in the 3 all in one firewall / anit virus / anti spyware ...
Delivers proactive firewall protection with multiple layers of security
Protects your Windows operating system down to its core
Removes spyware and prevents you from getting
Protects your personal information, wherever
Advanced Network and Program Firewall
Operating System Firewall (OSFirewall™)
Anti-Spyware
Antivirus Protection
Identity Theft Protection
Game Mode Protection
Spy Site Blocking Protection
Privacy Protection
Email Security
IM /Protection .. is for chat room Protection and im Protection
for all chat servers yahoo all 3rd party chat client's
Wireless PC Protection
56k modem Protection
dsl Protection
router/modem / Protection
windows sytem Protection
one of the best license OF all no other anti virus can be better that
zoneAlarm internet security suite
auto download update's
zoneAlarm internet security suite
ALL IN ONE / FIREWALL /ANTI VIRUS/ANTI SPYWARE with password login settings so none can change it

http://www.ZoneAlarm.com/

computer is slow on start up hang's at the desktop the mouse get's stuck pop up windows on screen
now we all know about trojans/Malicious mobile code / your anit virus software cant remove

well here comes the all new XoftSpy 4.22 is the Latest and Most Advanced Spyware Detection and
Spyware
W32/Spybot
Browser Hijackers
Adware
Malware
Keyloggers
trojan
back door trojan
virus type trojan file's
back door trojans
Malicious mobile code
hacking tools your pc cant see
that take your password/read all your emails
xoftspy422 is the no 1 for removing / trojans that no other anti software can't do
when you try xoftspy422 you will see all this coz your other anti software cant remove it
you will will be shocked at what xoftspy422 finds with in your pc
with the 100% power of xoftspy422 you can be sure of a free and safe computer from
Spyware
W32/Spybot
Browser Hijackers
Adware
Malware
Keyloggers
trojans type files
virus type trojan file's
back door trojans
Malicious mobile code
try xoftspy422

http://www.paretologic.com/products.aspx...

when you download xoftspy422 install it and run it then stop the scan click on scan settings tick every box and click on where it says >>> click here to select a folder
tick in that box tick (c) dive thats your hard drive then click ok then click on start when the scan is done cllick on remove tab and xoftspy422 will remove the trojan and all other trojans with it YOUR BE SHOCKED HOW MUCH YOUR ANTI SPYWARE/ANTI VIRUS HAS MISSED


ewido anti-spyware 4.0
http://www.grisoft.com/doc/10/lng/us/tpl...

YOUR BE SHOCKED HOW MUCH YOUR ANTI SPYWARE/ANTI VIRUS HAS MISSED

if you still have problems you want to call your (isp) server and tell them what is going on

Answer 4

contact your service provider

I had this with BT and they sorted it out it was a line fault

p2p will slow down your connection but not to that extent

Answer 5

try www.gadgetdetective.com free help forum