There is a real distinction between merely hearing the words and really listening for the message. When we listen effectively we understand what the person is thinking and/or feeling from the other person’s own perspective. It is as if we were standing in the other person’s shoes, seeing through his/her eyes and listening through the person's ears. Our own viewpoint may be different and we may not necessarily agree with the person, but as we listen, we understand from the other's perspective. To listen effectively, we must be actively involved in the communication process, and not just listening passively.
We all act and respond on the basis of our understanding, and too often there is a misunderstanding that neither of us is aware of. With active listening, if a misunderstanding has occurred, it will be known immediately, and the communication can be clarified before any further misunderstanding occurs.
Several other possible benefits occur with active listening:
Sometimes a person just needs to be heard and acknowledged before the person is willing to consider an alternative or soften his /her position.
It is often easier for a person to listen to and consider the other’s position when that person knows the other is listening and considering his/her position.
It helps people to spot the flaws in their reasoning when they hear it played back without criticism.
It also helps identify areas of agreement so the areas of disagreement are put in perspective and are diminished rather than magnified.
Reflecting back what we hear each other say helps give each a chance to become aware of the different levels that are going on below the surface. This helps to bring things into the open where they can be more readily resolved.
If we accurately understand the other person’s view, we can be more effective in helping the person see the flaws in his/her position.
If we listen so we can accurately understand the other’s view, we can also be more effective in discovering the flaws in our own position.
2006-08-07 01:12:33
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answer #1
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answered by Anonymous
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When you are listening, you should be doing just that. Do not be thinking of what you're going to say next. Focus on comprehension of what the speaker is saying. Do not be distracted, make eye contact. Let them finish, think about what they have said before formulating a response. If there is something you do not understand, rephrase it and ask them if that's what they mean (as opposed to simply repeating what they said). Do not finish their sentences or put words in their mouths, because then their sentences become your sentences, and what you want is their opinion/thoughts.
Also, pay attention to body language and tone of voice. Much of what is communicated comes from these things as opposed to what is actually being said. The phrase "Oh, I really love going to the movies." can be spoken with enthusiasm or sarcasm.
2006-08-07 01:14:21
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answer #2
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answered by 006 6
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eye blinking rate should be more than 1 or atleast 1 in every 6 seconds
2006-08-07 02:48:19
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answer #3
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answered by Gilani 2
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Someone who pays attention to what you're saying, engages you in eye contact, and asks sensible questions about what you've said, (like "what can you do about that"?) and does NOT try to give you advice! (If you want advice you'll ask for it!)
2006-08-07 01:17:02
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answer #4
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answered by survivor 5
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Um nod head Ummm, nod head, umm, nod head, yes, nod head, ummm,nod head, I understand, nod head.
2006-08-07 01:11:42
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answer #5
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answered by Anonymous
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I'm sorry, what were you saying?
2006-08-07 01:10:13
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answer #6
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answered by Sallie J 3
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