I work at a shoe factory in the returns dept. A shoe store sent back a pair of shoes for a credit. The shoes are worn, they were once defective but have now been repaired since they arrived at the factory. Our policy is that we repair the shoes and send them back. She thinks shes being credited for these shoes. Should I be sneaky and ship the repaired shoes back to her. Or do I call her and let her know I'm sending them back.
2006-08-03 08:30:27 · 5 answers · asked by JessicaP 1 in Local Businesses ➔ United States ➔ Other - US Local Businesses
Send them back. If she bitches and complains, tell her your policy. If she's insistent that she get a credit back instead, tell her that you will have to charge a restocking fee of 25%. That way, you don't take a total loss.
2006-08-03 10:08:45 · answer #1 · answered by Anonymous · 0⤊ 0⤋
It would be less expensive to call her first and discuss the standard factory policy, then ask what she'd like to have done. Perhaps she would like them back. Also, calling would be great for customer service - it is a wide wide open world now with the web. Great customer service goes very far!
2006-08-03 16:13:53 · answer #2 · answered by wendyk302 1 · 0⤊ 0⤋
If the policy is to repair the shoes and send them back, then that's what I would do. Policy is policy.
2006-08-03 15:36:57 · answer #3 · answered by Charlene D 1 · 0⤊ 0⤋
DO WHAT THE POLICY SAYS, SHE MAY GET GHETTO, LOL BUT I UNDERSTAND WHAT YOU ARE TALKING ABOUT, HEY I WOULD JUST SEND THEM TO HER. LOL
2006-08-03 17:11:32 · answer #4 · answered by sweettoni37 4 · 0⤊ 0⤋
always best to be honost, you need to do what your policy says.
2006-08-03 17:11:35 · answer #5 · answered by naishagirl9 1 · 0⤊ 0⤋