Everytime I click on Microsoft Word on my Desktop I get a windows installer box come up saying 'Prepairing to install' after a few seconds I get another box come up entitled 'Problem with shortcut' and an error message that says ' This patch package could not be opened. Verify that the patch package exists and that you can access it or contact the application vendor to verify that this is a valid windows installer patch package' I've tried to re-install the software but nothing seems to work. Any advice ? I really need to get this problem sorted out soon.
Thanks in advance.
2006-08-03 04:16:18 · 12 answers · asked by samanthalucienne 1 in Computers & Internet ➔ Security
Can I ask why this is in the 'Security' category?
2006-08-03 06:11:36 · answer #1 · answered by Rich 5 · 0⤊ 0⤋
When that happens it is trying to access a feature of Wrod that was not originally install. You need to put the Office install CD into your drive, then open Word. When it trys then it will find what it needs on the CD and install it.
2006-08-03 04:21:47 · answer #2 · answered by Just Bored!! 5 · 0⤊ 0⤋
THis often happens in windows xp wen u have a sub account which does not have the administrative rights..Ask the admin to give you those rights and then try..if tht doesnt work..try re-installing WORD once u get the rights.
2006-08-03 05:01:36 · answer #3 · answered by anthrax_model_4_galz 2 · 0⤊ 0⤋
as a computer technician a need a bit more information like:
operating system? (XP,WIN2000,98,ME)
office version? (XP,2003,2000,97)
it makes a difference.
for XP users (Oh g-d) you should know that windows XP is FULL of bugs and the best thing to do is reinstal the pach that was used in the auto update. sometimes the pach is incompleate.
2006-08-03 05:03:23 · answer #4 · answered by science 101 2 · 0⤊ 0⤋
I would re-install Microsoft office/ Microsoft Word as it appears to be knackered,
2006-08-03 04:21:46 · answer #5 · answered by Steve C 4 · 0⤊ 0⤋
You need to submit the error message on to the Microsoft Support web site:
http://support.microsoft.com/default.aspx
2006-08-03 04:21:31 · answer #6 · answered by FontOfNoKnowledge 3 · 0⤊ 0⤋
update MS word through Windows update
2006-08-03 04:21:22 · answer #7 · answered by ℑ 3 · 0⤊ 0⤋
this usually means that it has become currupt or it was never installed proply in the beginning .
I would uninstall and re-install .
2006-08-03 07:24:04 · answer #8 · answered by italia! 3 · 0⤊ 0⤋
Have you tried uninstalling MSWord/MSOffice & all patches (if you can see any in control panel) before reinstalling?
2006-08-03 04:21:38 · answer #9 · answered by nickthesurfer 4 · 0⤊ 0⤋
log on to to microsoft update
2006-08-07 03:30:09 · answer #10 · answered by Anonymous · 0⤊ 0⤋