How can I get my password to my prior e-mail account if I can't remember all my information on my profile?

Question

When this account was originally opened up, my son opened it for me and it has been over 7 years ago. Every time I try to get a temporary password it tells me that my profile information doesn't match. (example: pet name). I have entered every pet name I have ever had.

Answer 1

in your profile there is a spot for changing password. as well as editing data that you are familiar with so it pays to update it. They ask your birthdate to verify your identity. Once you establish that, if you are having prob w/ security questions such as your pet name choose an easier one where you went to high sch and the like. Then get rid of that old password and get a new one or contact customercare and they'll give you your old password.
don't let them give you one in all likelihood you'll forget again.
i would stick to a catchy word stay away from numbers but if you must pick your fav numbers but not too many. The prob w/ pet names it has to be the original pet name that you used to open the acct with. Still having prob, punch sign -in help.The best advice is change your password.

Answer 2

if you have your current password then you can change your profile... and current password too...