Is the customer always right?

Question

I have an interview coming up and I know for a fact this is one of the key questions that the 4 people conducting the interview ask. How do I got about answering this? More importantly how do answer it and sound believable? I really want this job!

Answer 1

No, however, most jobs are dependent on customers. The trick is to understand the customer, sometimes what they're screaming about is not what they're really angry about. Treat every customer with kindness and courtesy. Even if they are flat out wrong, most people appreciate patience and courtesy. Gently but firmly, correct any misunderstandings but be fair.

Hope this helps!

Answer 2

"Is the customer always right?"

superbooks.org ANSWERS:


YES, to successful and legitimate businesses and courteous sales people, the customer is always right.

Customers are your business and without them you have NO business, so it pays to treat all customers in a very polite, professional way.

Most customers are agreeable and professional. You can find an easy way to be nice to them because it is easy.

For that rare customer that might be abusive , loud or aggressive...or for that rare customer that might make a scene or make irrational demands, it's still easy to treat them politely.

Pretend they are mental patients and treat them politely, and make a mental note that you don't need to sell to them any more .

Just be calm and cautious and don't make any "personal" remarks about them (ie. "lady, you are unbearable") but instead make general remarks such as , "I''m so sorry for your inconvenience but it is against store policy for us to take back bathing suits that have been worn already. Perhaps you would rather speak with a manager about this?"

Now , you know how to handle all customers and they are ALL right because they are your business.

And the most we can hope for is that the loud, aggressive ones might find a different store to shop at, but never ever say that to them. Keep personal remarks out of your business replies and you will do just fine.

YES, YES, YES, our customers are always right!!!!

Answer 3

Answer this question in your interview. by saying: In today's business world I realize that customer service is extremely important. I would follow your company policy of customer service. How ever we both know that customers are not always right. But, the key is to keep the customer happy so they will continue their relationship with .. (name of company). I am sure that if I could not handle an unhappy customer's questions or complaints that I could refer them to someone who has worked here longer or is designated to resolve any issues that occur.

Answer 4

The customer is always right, but only as long as we want them as a customer.

Sometimes customers change or otherwise present themselves to be someone that we would not want to do business with. At that point (and obviously through guidance and coaching with the experienced company staff) we might need to sever relationships with that client.

I'd hope I wouldn't be in a position to make a decision like that by myself until I have been coached on the finer points of customer relationships that are specific to our firm's products and services.

Answer 5

"Realistically, the customer is not always right. However, my management style dictates that I appease the customers, since this will make them loyal and that is my ultimate goal."

Answer 6

No!!!!!!!!!!!!!!!!!!!!! That's just what the manager say to keep the customer satisfied so just agree with your supervisor. If u really want the job.

Answer 7

Simple answer. Yes. Always.