Its for a small business management tafe course assesment. I need to research and define. What does it mean to you in customer service terms?
2006-08-02 13:06:09 · 4 answers · asked by miss2sexc 4 in Business & Finance ➔ Small Business
Moment of Truth can mean different things.
To a salesman, the moment of truth is when you've completed your sales pitch and are trying to close the deal.
In a customer support role, the moment of truth is when you have to deal with a dissatisfied customer and must find a way to make them happy.
To a manager, this could be having to let go an underperforming employee, making a major decision such as changing a policy, or any number of other things.
2006-08-02 13:11:49 · answer #1 · answered by Jon T. 4 · 0⤊ 0⤋
In terms of customer service the moment of truth comes at the exact moment I figure out if your widget is worth what I paid for it and does or doesn't do the job I need it to do.
Like with my shovel I bought from Sears. It was just five dollars. Great deal? Not really. It broke the first time I really tested it. The moment of truth happened when the handle snapped.
2006-08-04 02:26:47 · answer #2 · answered by John16 5 · 0⤊ 0⤋
The answer varies. They are trying to bring out your personality.
Are you negative or positve.
Negative. Moment of truth is when somebody gets whats coming to him.
Positive. Momonet of truth is when you get your big opportunity
2006-08-02 13:12:01 · answer #3 · answered by Tegghiaio Aldobrandi 3 · 0⤊ 0⤋
dnt know
2006-08-02 13:11:03 · answer #4 · answered by boops badd 1 · 0⤊ 0⤋