I have the complete Dell warranty, how can I use it to get a new computer?

Question

I got the best-of-the-best dell warranty a year ago, and my computer is crap at this point, bad screen, locking HD, etc... Is there something I can do to have them replace the computer with a new one? If i "accidently" spill water on it, will they give me a new one?

Answer 1

The previous answer was good... but this is the
***ABSOLUTE BEST ANSWER***
You'd be a fool to do this.

Dell replaces inoperable systems when they are under warranty with REFURBISHED systems. And they DO NOT give you "newer, faster" systems - they have refurbished systems from the last few years, so you'll just end up leaving yourself without a computer for a few days while you wait for a used computer identical in configuration to arrive.

Further, your problems are most likely with Windows and not the computer physically - reinstall Windows your problems will likely go away.

By the way, the thing I hate about refurbished computers - you could get one that has intermittant problems that Dell hasn't experienced. So when you get it, you wind up on the phone constantly trying to convince them that there's something wrong with the computer but they keep refusing to replace it again...

Answer 2

They'll only give you a new one if the old one can't be fixed. It would be tough to damage the machine to that point without them being able to tell. And intentionally damaging the machine WILL void your warranty.

If your warranty would cover it, you might "accidentally" run over the laptop with your car. That would probably damage it to the point that the only option would be replacement. Have a good story ready when you call Dell - "Oh, I just set it down for a minute to help unload groceries and my dad accidentally ran over it!"

You might try reloading the machine with new software. That will probably solve a lot of your problems. The support people at Dell can help you with reloading.

Answer 3

Normally Dell will replace a pc if there has been three problems reported under warranty with the machine. However I dont know if the Warranty you are referring to has spill coverage. I have worked for Dell in the past and if three problems were reported with the machine then it was typically replaced.

Answer 4

*BEST ANSWER*
Complete care covers any "accidental" damage will be covered, spilling water is not the best solution. i have worked for tech support and know total destruction is the best way to have a notebook replaced, run over it with your car, and when you call dell just tell them you "accidentally" left it on top of your car when you were going to work, i have actually logged this same case and replaced the notebook, only drawback it will take 5-15 days for them to replace it.

Answer 5

dear friend... its a bad news for u if ur system troubles r really due to spilling of water... we cant avail warranty on mechanical damages.... better before consulting the del dealer, onc e go to a regional engg and ask him of any ideas to manage the marks of spilling water

Answer 6

specific, i'm specific you're able to purchase it. ideas you, they do no longer look to be many times counseled. nicely, in case you obtain a working laptop or computing device, it ought to be nicely worth it if it covers "fool harm" (as this is talked approximately as interior the commerce) or harm brought about by the owner.

Answer 7

Spilling water on it will cause the warrenty to be null and void.

Answer 8

Put it on the business end of a lightening rod and hope for the best.

Answer 9

does your warrenty cover accidental damage? If your not sure call DELL and ask them.

Answer 10

you dont know **** about computers ***

just reformat and reinstall your OS