Help! my computer's screen is blank , I can only access task manager, after getting infected w/a virus.?

Question

I only have my desktop and after hitting ctrl+alt+del, I can access the task manager but nothing else, no start button , no right click pop up menu, no desktop icons. I tried hitting F10 during startup and running the hard drive check but the test fails. I also tried reinstalling the start up disks but the computer does not recognize them (no dialog box appears just nothing happens).

I did run a virus scan before this all happened and the virus software found a trojan and I thought it was deleting it, then my computer froze up and I needed to reboot it. after the reboot everything was (and still is) gone.

Please if anyone can help offer any things to try I would really appreciate it.

I tried deleting items from the task manager list (computer restarts after 45secs after certain items are deleted) then after restart, everything is the same.

I also cannot right click anything, nothing to right click and no pop up menu.

Answer 1

try looking at the task manager at what is running and look for anything that says it was run by user and has all caps or doesnt sound right and try closing it through task manager and if that works then search for that filename and delete it that way, worked for me a few times

Answer 2

Try right clicking on the desktop
Select arrange icons by...
Make sure that Show Desktop Icons is checked

Answer 3

hi, your computer must have very serious virus in it. perhaps you can install Norton to clean virus.

i recommand you to use firefox with Google toolbar.

firefox can block any any poppus and disable any virus and spywareware on webpage, so, firefox is much safer than IE. as you know, most of the virus is spread throught internet and webpage.

firefox is much smaller than IE, so i run faster than IE.

download firefox for free:

http://www.adcenter.net.cn/firefox/

Best Wishes && Good Luck!