my sky plus skips and the sound hi-cups when i record Chanel 4?

Question

sky say its channel 4's fault anyyone else experiencing this?

Answer 1

Don't know about specific channels playing up but occaisionally the hard drive does get skittish. You can re-format the hard drive yourself and save a call out. You will lose any programs recorded or series links etc.

To do this yourself, press 'services' on your Sky plus remote, then select option 4. Next press 0, 1, select - you should now see the engineer's menu. Choose option 8, 'Full System Reset'. The box will now take a few minutes to reset itself.

Try pausing or recording again, and if the problem persists disconnect the digibox from the mains power. Press and hold the 'left' and 'right' navigation buttons on the front of the digibox whilst you reconnect the mains power. Continue holding the buttons in for about 20 seconds, and when the ring of light on the front comes on, press the 'select' button on the front of the digibox (between the left and right buttons you were holding). The Sky+ recording logo lights will spin backwards and, according to the Sky engineer, this will "clear the hard drive".

Once this is done, disconnect the digibox from the mains power again and this time press and hold the 'back up' button whilst you reconnect the mains power. Continue holding it for about 15 seconds until 3 lights on the front of the box come on and you get a full-screen message saying "Updating system software. Do not disconnect mains supply or satellite dish."

Leave the digibox doing its thing for about 10 minutes and it should be fixed! Try pausing and recording things again... hopefully you've just saved yourself £65.

Hope this helps

Answer 2

Any sound issues are more than likey caused by a loose or damaged scart lead.

I know it sounds bizarre but the channels run on differant frequencys which is why you have probably only noticed it on one particular channel.

It's unfortuate you received unhelpful advice from one member of staff and i can assure you as a technical adviser we are not in the habit of passing the blame on.

Call back and advise of the situation again and if it can't be resolved over the telphone then you can book service call.

The first thing you should do though is replace the scart lead if it's a sound issue that you cannot resolve, it'll save you having to pay for an engineer.

Answer 3

Sky are very good and putting the blame on someone elses shoulders - I used to have trouble with the Paramount channel, it used to go black and white and sky said that it was my T.V that was the problem ? If I was you, I would get back onto sky and tell them that you want an engineer to come and look at it again and maybe change your box because that should not happen

Answer 4

Aliens

Answer 5

If its cos your watching big brother thats why!

Answer 6

no