what are three main costs of quality all organizations need?

Question

question for my mangement course but my brain has gone dead

Answer 1

The cost of quality has been defined by Philip B. Crosby in his book ‘Quality is Free’ as the cost of not getting things right first time.

Prevention Costs; These are costs incurred in preventing mistakes from happening such as, the implementation of standards, staff training and the costs involved in setting up quality management programs.

Appraisal Costs; These are the costs incurred in looking for mistakes before a product is released including, program/system/acceptance testing, walkthroughs, inspections and project reviews.

Failure Costs; These are the costs incurred because a product doesn’t conform to requirements such as, re-work, overtime, loss of business and maintenance

Interesting question! Hope this helps.

Answer 2

so is mine