and then wonder why I'm in such a shitty mood when they do answer?
Just who is the customer here?
Can't the greedy bastards spend some of their profits on more staff?
2006-07-30 02:39:22 · 12 answers · asked by Anonymous in Business & Finance ➔ Corporations
Exactly InnerCircle, exactly.
2006-07-30 02:46:28 · update #1
Tony B- Quality!
2006-07-30 02:47:41 · update #2
just putting you through to someone who can deal with your question - please hold
2006-07-30 02:45:54 · answer #1 · answered by Tony B 3 · 2⤊ 0⤋
You've answered your own question. Greed. Businesses used to man their phones with more people, who knew something about the business, rather than reading, bored from a scripted reply on a screen. It's one of the main reasons for falling quality of service and customer satisfaction levels, and it's got to end.
Sorry, your Yahoo answer is in a queue, please wait ten minutes at 8 pence a minute...
2006-07-30 09:47:48 · answer #2 · answered by Anonymous · 0⤊ 0⤋
They receive a percentage of the call cost from the 0870 etc supplier-there it is in their best profit to make their "customers" wait!
2006-07-30 09:46:10 · answer #3 · answered by Gordon R 3 · 0⤊ 0⤋
Your on hold for 20 minutes because your dumb enough to sit there waiting on them to get around to answering the phone!
2006-07-30 09:43:32 · answer #4 · answered by Pobept 6 · 0⤊ 0⤋
Your call is NOT important to them. It is your MONEY that is important to them. If you were calling to purchase something do you think you would be on hold for 20 minutes? Nope
2006-07-30 09:42:51 · answer #5 · answered by InnerCircle 4 · 0⤊ 0⤋
The bottom line is the longer you spend on the phone the more mony they get from your phone call, ring them and get them to ring you back, if not tell them you are going to switch companies.
2006-07-30 09:51:29 · answer #6 · answered by codge 3 · 0⤊ 0⤋
they need to make more money for the telecoms company. if you need to invest in a company, such companies that keep you on hold for so long should be avoided.
2006-07-30 09:47:44 · answer #7 · answered by durhotimitoyea 3 · 0⤊ 0⤋
Because it p*sses you off sooooooooooo much!
If they ever call you back as them if they will hold the line.
2006-07-30 09:48:01 · answer #8 · answered by Sanz 3 · 0⤊ 0⤋
For them to be enable to the job probably - first they need a coffee and *** break..
2006-07-30 09:43:50 · answer #9 · answered by lonely as a cloud 6 · 0⤊ 0⤋
they bullshit!! no one is important to them - only your money and custom is - its what pays their wages.
2006-07-30 09:43:43 · answer #10 · answered by gembabe 2 · 0⤊ 0⤋