why does the phone company charge you? You arent talking to anyone on the phone? And you are not on the phone because of your free will, but because the customer service people are incompetent enough to be able to answer the phone fast?
2006-07-29 21:34:49 · 9 answers · asked by Anonymous in Social Science ➔ Sociology
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This question causes memories to become as vivid as the clearness of the day. But with that said, I will tell you a customer service employee is over worked and under paid. The answer is most businesses place new persons in those jobs.
2006-08-05 15:38:36 · answer #1 · answered by Calvin of China, PhD 6 · 0⤊ 0⤋
First of all if you are put on hold at customer service that means there are A LOT OF UNHAPPY CUSTOMERS
Second - It means that the company does not want to hire enough people to handle the needs of the department.
Third - It shows you just how much the company really cares about YOU the customer.
NOT AT ALL - THEY CARE ABOUT YOUR CASH AND ONCE THEY HAVE IT THEY NEVER WANT TO HEAR FROM YOU AGAIN !
2006-07-30 01:52:52 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Well its like anything else ....you signed a contract ... you agreed to pay certain toll charges... Now you can alleviate this great financial burden by seeing if the company you're trying to contact has a 1800 toll free number... most do .... If not ... get an unlimited long distance package from the phone company ... then you can happily hold all day for hours and hours ..... and not pay anymore for it .... this usually outweighs the charges for long cumbersome hours of holding for someone to talk to you ...
thank you,
northvernonguy24
2006-08-06 13:09:16 · answer #3 · answered by northvernonguy24 1 · 0⤊ 0⤋
basically any phone company's ultimate goal is to earn returns by hook or crook there is no values of quality service to their customers
2006-08-06 20:53:23 · answer #4 · answered by yenaryen_pati 1 · 0⤊ 0⤋
Because you are using the line.....you dialed the number so there is an implied consent to pay for the length of time you use the line time....
2006-08-06 20:54:40 · answer #5 · answered by The James 2 · 0⤊ 0⤋
You should be using the 800 number.
2006-07-29 21:37:57 · answer #6 · answered by Anonymous · 0⤊ 0⤋
yes
2006-08-05 21:49:23 · answer #7 · answered by chris m 1 · 0⤊ 0⤋
because they make money that way
2006-08-03 22:42:52 · answer #8 · answered by wollemi_pine_writer 6 · 0⤊ 0⤋
its all about the benjamins baby! reaper out...........
2006-08-06 21:06:26 · answer #9 · answered by Anonymous · 0⤊ 0⤋