2006-07-29 06:08:00 · 11 answers · asked by lormandy 1 in Business & Finance ➔ Advertising & Marketing
The biggest challenge is keeping calm when someone is yelling at you over the phone. I work for an IT company who contracts with the State's Medicaid program. These people are upset when they call because their Medicaid was closed by a caseworker, a claim was denied or benefits were cut statewide by the Governor's office. Of course, they take it for granted that you are directly involved with the decision-making and start screaming when you ask how you can help them. Although it pays well, this is NOT a job I can see myself doing for the rest of my life.
2006-07-29 06:17:27 · answer #1 · answered by NannyMcPhee 5 · 0⤊ 0⤋
The challenges of working in a call center are several and all worth mentioning. However, the top three are: 1) Dealing with angry callers, 2) Having all your activities monitored, and 3) Being limited to sitting at your cube all day.
A lot of people think that having retail experience prepares them well for life in the call center, but this is only partially true. If you are ok with angry customers, but you need the freedom to come anf go as you please (Even to the bathroom), you will not like the call center environment.
2006-07-31 19:07:51 · answer #2 · answered by callcentercomics 1 · 0⤊ 0⤋
I think the biggest challenge of working at a call center is talking to nasty people. Don't get me wrong not everyone is nasty, a lot are though. The call centers I have worked you have goals to make, you do have to be at your desk, your calls are monitored and you are evaluated on your monitorings. I have made good money cant complain about that part of the job. With any job though be prepared for changes.
2006-07-30 20:22:31 · answer #3 · answered by Scooter 1 · 0⤊ 0⤋
The biggest challenge is dealing with all the people -- there will be days when every single one of them will be irritating but you still have to be nice to them. That, and the fact that in most of them you're not supposed to shut the phone off, which means there will be days when it's just call after call with more calls waiting until you just want to SCREAM!!!!!
can you tell I've been there?
2006-07-29 06:12:10 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Being able to understand and adapt to the dynamics of humans and technology, which is simply communication.
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2006-07-29 07:31:37 · answer #5 · answered by abehagenston 2 · 0⤊ 0⤋
Being "chained" to a phone... There is no escape. Yes, you have breaks, but after a few short weeks most people realize the awful life of call centers.
2006-07-29 06:28:46 · answer #6 · answered by Rexy 3 · 0⤊ 0⤋
At last - a chance to speak to one of those stupid, ignorant, annoying, so-and-so's who make my life a misery. (From your question, I am assuming you work in a call centre). Do you realise that you are frightening, especially elderly people in the UK with your silent calls and no call back number. I get about six to ten cold calls a day, so much so that I no longer answer my home telephone. Some of the questions I am asked are absolutely ridiculous and are totally of no interest to me. I shall never, ever, repeat ever purchase anything, have anything to do with, or listen to any cold call. If I had my way I would do something....................................... best left unsaid..........
2006-07-29 06:30:05 · answer #7 · answered by thomasrobinsonantonio 7 · 0⤊ 0⤋
frustration. I work in an outbound call center at night (fortunately, NOT selling anything). i do follow-ups on proxy votes. I get to talk to people who speak no English, or pretend they don't. I also get to listen to people chew food while talking to me. I also get people who rudely tell me to take them off the call list, even though they've given written permission to be called.
2006-07-29 09:16:48 · answer #8 · answered by Fully armed in the battle of wits 7 · 0⤊ 0⤋
From the consumer point of view it seems to be speaking English, since the overwhelming majority of calls originate from India.
2006-07-29 06:15:32 · answer #9 · answered by Sean T 5 · 0⤊ 0⤋
Sitting in one place for long time without whispering or gossiping
2006-07-29 07:29:19 · answer #10 · answered by Anonymous · 0⤊ 0⤋