i called SBC/AT&T to see why that happend they said it should be working but its not does anyone know how to fix this problem plzzzzzzzz help me.
2006-07-28 14:23:00 · 4 answers · asked by sozzychic 1 in Computers & Internet ➔ Computer Networking
i called SBC/AT&T to see why that happend they said it should be working but its not does anyone know how to fix this problem plzzzzzzzz help me. Also all the lights come on but the Internet light dont and i dont know why
2006-07-28 14:36:50 · update #1
Did you get a new cable? Cable between modem and back of your computer? They kept telling my that I needed a new cable and I did every thing else first and then I got a new cable and it worked.
PS - Isn't calling about a DSL problem "fun"????? I've met the nicest folks in India tho.....
2006-07-28 14:29:17 · answer #1 · answered by petlover 5 · 0⤊ 0⤋
Whats happening when it occurs.
Are the lights a shining but its just not accessing, because if so, that happened to me not to long ago.
What happened was, the IP Address locked up and i had to cut my computer off(not the modem) and they had to reset or redo some information between my computer to the modem and from the modem to their computers.
If this is what is happening, tell them that you think your IP Address has locked up, and that someone told you that they may have to redo somethings between the connection of your computer to their servers.
If you can tell me what is happening, then just let me know.
Also to let you know, Embarq told me that i was good to go and that i should be able to connect, and then they found out that the IP Address had been locked and well in an hour i was able to connect again.
2006-07-28 21:30:57 · answer #2 · answered by Sherman81 6 · 0⤊ 0⤋
have you checked all your connections??
Depending on what modem you have there should be a reset button either on the back or the side... it is more like a whole with a little button, I have to use a pencil to reach mine!! Try that!!
I have my DSL service with the local phone company and in my programs it has something that does a full systems scan to check to see if I have a connection!!
If all else fails call your provider once again.. they may have to send someone out to check your service!!!
2006-07-28 21:30:46 · answer #3 · answered by DeeDee 4 · 0⤊ 0⤋
i got the internet on by connecting to the modem directly and logging in with my account and i got internet
im not sure if you know but to connect to the modem, look for something that has some numbers that look like 192.168.0.0
then type it into your browser(you dont need internet, just be able to connect to the modem) and login from there
2006-07-28 22:45:43 · answer #4 · answered by PersonXXXXXXXXXXXXXXXXXXXXXXXXXX 3 · 0⤊ 0⤋