can anyone give me an example of a letter of complaint?

Answer 1

[Your address 1]
[Your address 2]
[Your address 3]
[Postcode]

[Other contact details you may wish to give, phone, e-mail etc]

[Date]

[Name of contact person, if available]
[Title, if available]
[Customer Services Manager, if you don't have a contact name]
[Company Name]
[Company address 1]
[Company address 2]
[Company address 3]
[Postcode]

Re: [Account number, product, service etc]

Dear [Contact Person or Customer Service Manager],

On [date], I [bought, rented, had serviced etc] a [name of product with model number, service performed etc] at [location and other details of the transaction].

I am disappointed because your [product, service, billing etc.] has [not performed as it should, was wrong etc] because [state the problem as you understand it giving as much detail as possible].

To resolve the problem I would appreciate your [state the action you require e.g. refund, service performed again etc]. Enclosed is a copy/are copies of the [receipt, contract etc].

I look forward to hearing from you and to a resolution of this problem. I will wait for [set a time limit] before seeking help from [Trading Standards, consumer group, solicitor etc (details of relevant authorities can be found through our complaints procedures section]. Please contact me at the above address or by phone [give numbers].

Yours sincerely

[Sign]


[Print Your Name]

Enclosures: [state documents you have enclosed , if any]
Cc: [Include Name, Company if you want to send a copy of this letter to someone]

Answer 2

complaints letter example - faulty product

(use letterheaded paper showing home/business address and phone number)

name and address (of customer service department)

date

Dear Sirs

Faulty (xyz) product

I'm afraid that the enclosed (xyz) product doesn't work. It is the third one I've had to return this month (see attached correspondence).

I bought it from ABC stores at Newtown, Big County on (date).

I was careful to follow the instructions for use, honestly.

Other than the three I've had to return recently, I've always found your products to be excellent.

I'd be grateful if you could send a replacement and refund my postage (state amount).

I really appreciate your help.

Yours faithfully

signature

J Smith (Mrs)

Enc.



complaints letter example - poor service

(use letterheaded paper showing home/business address and phone number)

name and address (for example to a service manager)

date

Dear (name)

Outstanding service problem - contract ref (number)

I really need your help with this.

Your engineer (name if appropriate) called for the third time in the past ten days to repair our (machine and model) at the above address, and I am still without a working machine.

He was unable to carry out the repair once more because the spare part (type/description/ref) was again not compatible. (I attach copies of the service visit reports.)

Your engineers have been excellent as always, but without the correct parts they can't do the job required.

Can I ask that you look into this to ensure that the next service visit, arranged for (date), resolves the matter.

Please telephone me to let me know how you'd like to deal with this.

When the matter is resolved I'd be grateful for a suitable refund of some of my service contract costs.

I greatly appreciate your help.

Yours sincerely

signature

J Smith (Mrs)

Enc.

Answer 3

Dear Mr. Johnson,

I am writing to advise you of the poor level of service I received in your store recently.

I was in your computer store on Friday, July 28 at 3 pm. I tried to ask your salesperson Richard if my Windows based games would run on a Mac computer. Richard had no other customers at the time, but not only did he not know the answer, but he refused to see if there was some way he could find out.

I do not expect your salespeople to be able to answer every question, but I do expect that they would make an effort to get the answers.

I will not be shopping at your store again.

Yours truly,
Arnie Smith

Answer 4

I need to know what kind of complaint...
formal? informal?
civil? criminal? family?