Any opinions on Sterling Mc Call Toyota in Houston, TX? I want to know of your experience with service.?

Question

Service after the sale in particular. I purchased a 4 Runner from them and need to take in for service check. No major problems . Excellent vehicle.

Answer 1

http://www.google.com/maps?hl=en&lr=&safe=off&q=sterling+mccall+toyota&near=Houston,+TX&reviews=1&latlng=0,0,12681835429794830369&sa=X&oi=local&ct=reviews



From: Chaiban, Mitri E [[e-mail]]

RE: Sterling McCall Toyota, Houston, TX - quoted one price, charged another on 2002 Toyota Camera

Date: 6/28/02

Subject: Sterling McCall Toyota....
Bad Choice, for me.

OH WHAT A FEELING....
To be cheated, in my opinion, at Sterling McCall Toyota.

I went to buy my current Toyota Camry from Sterling McCall . I love Toyota products and as a matter of fact, I have a 1999, "4 Runner Limited" that I bought from Fred Haas Toyota and I have a 1995 Toyota Camry, V6 XLE for my son.

Being a satisfied customer with Toyota products, I decided to buy a 2002 Toyota Camry. Sterling McCall had the best-advertised price online, So I decided to make the deal there. After agreeing with the sales personnel on a final price of $18,897 price plus Tax, Title and License, I went to the finance department to finalize the deal.

Trying to be careful, I asked the finance person repeatedly " Am I getting the car for $18,897" and the answer was always yes. I signed the "CUSTOMER/TRUTH IN LENDING COPY" contract and took the car home, Happy to have another Toyota.

Two days ago I was looking at the "CUSTOMER/TRUTH IN LENDING COPY" to remind my self of my monthly note and I realized that price quoted on that copy less the sales tax was $19282. I thought we agreed on the $18,897 price.

An additional amount of $385 was added to the price. What happened?

Is it a mistake? Sterling McCall is the #1 Toyota dealer, Where customer satisfaction comes first.

I went to ask about the difference. I saw the finance person first and I asked to same question again " Did I get the car for $18,897 " The person
looked at the trusted computer and said, "YES".

The sales tax is 6.25% Time $18,897 Equal $1,181.07.

The total price should have been $20,078.07 by simply adding the sales tax to the price agreed on. So how come the price listed on the "CUSTOMER/TRUTH IN LENDING COPY" is $20,487.13.

Sterling McCall never showed me their invoice where they are charging me $385 DPA? They showed me the extra charge listed on their invoice when I went back to complain. The form was not signed or initialed by me. The managers would not make anything to correct the situation stating that they are not required to show this document to the customers and that the charge of $385 is on every invoice.

I don't know how they considered what they hid from me a "Truth in Lending"!!!!

Sterling McCall is going to lose much more than the $385 they overcharged me because lots of people are going to hear about it.

At the end what is Gulf States Toyota Inc is going to do to correct the problem?

Mitri Chaiban

Houston, TX 77095

[e-mail]

Answer 2

First I must say Toyota's are awsome vehicles! Second, did you purchase this car w/a warranty? Usually when you take the car to the dealer to be serviced they are going to do a good job, especally if you have a warranty. They obviously don't want to loose money. I have not bought a car from Sterling, but I do have a car under warranty w/ Joe Meyers and they have always done a great job with my car. Congrats on the new car BTW!

Answer 3

I hear you...yet I in basic terms don't be responsive to what you base your help on. Has he finished something as Senator, proposed any legislations ? different than 'sense sturdy, desire' or in basic terms advise something opposite of what Bush has finished. do we in basic terms pull out of Iraq and forget approximately on the subject of the repercussions? Does he be responsive to the U. S. has sworn enemies that have skipped over international family members? Yeah, I lean extra conservative, yet have voted democrat in the previous. i'm hoping his help is rooted in some thing concrete is all Im asserting.