the tour manager of a busload of tourists approaches the front desk for check in. The front desk receptionist acknoeledges tour manager begins the checkin procedure only to realize there are no vacant clean rooms available. Receptionist mention softly "it"s now 4p.m. and would you think someone in HK department would have cleaned and released thoserooms by now?" The tour manager remarks "What's causing the delay in the check-in process?"
2006-07-26 23:01:12 · 6 answers · asked by ʧ?ꠑ 1 in Travel ➔ Asia Pacific ➔ Malaysia
I'm not sure anything has gone wrong in this situation......yet. Both the receptionist and the tour manager have asked justifiable questions. As long as the tour manager remembers that it isn't down to the receptionist's incompetence, and the receptionist remembers that it isn't her responsibility .........that the rooms aren't ready.........and she reports it to her line manager, then everybody should keep their tempers.
Maybe a complimentary drink for the waiting tourists would help.
The more obvious answer is that something has gone wrong in that the HK dept. isn't organised enough, again, not the receptionists fault.
2006-07-26 23:12:34 · answer #1 · answered by lou b 6 · 1⤊ 1⤋
Rooms are the first impression in hotel to earn the profit for company which had established the hotel.Firstable check the reservation on how many rooms had been reserved by travel agents through the bus group of people and when they have made the reservation.Who had taken the reservation and what time supposed to be arrived for check in?
This will occurred through turn over of rooms,if I as room division manager those problems already been identify and now take action clean the vacant dirty rooms while our guests been waiting at the bar and giving them the complimentary drinks and fingers food and acknowledge them what time the room will be ready to be occupied.Your question hasnt indicated were they the reservation group or not,if they are the fault should be blame by poor hotel system,if they not or just walk in find any empty spare rooms to be sold.It is an opportunity to earn cos too many competitors if the group choose your hotel should take it as priviledge.And one thing you should realise that housekeeping in large structure wont close at 4pm,you want to know why,go and work in housekeeping and you will know how it is worked
2006-07-29 17:33:35 · answer #2 · answered by aiktongtan1974 2 · 0⤊ 0⤋
there is no question here
THe delay is not the fault of the tour manager - but the fault of the operations manager
he or she has to get it right now
2006-07-26 23:05:26 · answer #3 · answered by Life 5 · 0⤊ 0⤋
The receptionist calls the manager. It is not the receptionist's problem.
2006-07-26 23:07:33 · answer #4 · answered by iansand 7 · 0⤊ 0⤋
Apologize for the delay, offer everyone a free drink, store the luggage for them, and tell them their rooms will be ready in 1 hour.
2006-07-26 23:07:04 · answer #5 · answered by OMG, I ♥ PONIES!!1 7 · 1⤊ 0⤋
no, per chance she needs to experience alluring. per chance she thinks she seems solid. if it makes you uncomfortable then tell her, yet see you later as she isnt going against the gown code she has each and every correct to gown the way she needs.
2016-10-15 06:24:38 · answer #6 · answered by ? 4 · 0⤊ 0⤋