My Directv question that stumped their tech support...?

Question

I have a Hughes Directv DVR with Tivo. Periodically it needs to call some number to get new program information. Every time it attempts to make a call I get the following error messages. "Service is Not Answering" or "Connection Failure". I have checked my phone lines and I can hear the DVR make a call on my home phone. I have done all the trouble shooting tips except for 1. I don't have a phone line in my living room. I have a wireless phone jack by Belkin that transmits the signal to the kitchen (about 25 feet). Is it possible the jack isn't receiving incoming signals and can only output? Any other suggestions?

Answer 1

I have the same system as you and my tivo hasn't been able to make a call for one year, but it doesn't seem to affect anything. I don't order pay-per-view. Mine went on the fritz after a lightning storm a year ago, and I am just going to leave it as is. As long as it records all my shows, I am fine.

Answer 2

I recommend you call an electrician/technician to run you an actual phone line beside the DVR so you don't have to deal with wireless headaches...

Maybe your wireless phone jack can't transmit signal 25 feet.

Try running a long phone cord from nearest jack to dvr. If it works then you know it's not your phone line.

Then move your dvr somewhere nearer the wireless phone jack and plug it in and if it works with the wireless signal then it's because you have the dvr too far apart from the wall jack.

Answer 3

I have the same phone jack for my Tivo. I had a similar problem, and found that I'd put a chair in the path of the jack. Make sure there's no obstructions.

Answer 4

The old wireless phone systems do not work with the newer model TiVo. You need to get one designed for modems. See http://www.smarthome.com/4509i.html.