Does anyone think UPS sucks big time? I had this delivery person who was rude to me?

Question

I ORDERED A GIFT FOR MY SON'S 5TH BIRTHDAY AND THE SENDER FORGOT TO MENTION MY APT NUMBER. They didn't contact either me or the sender (who was open at that time in the afternoon at 4 pm). I would atleast think some common sense would be used to contact either sender or reciever for a confirmation of sorts? But I guess they appoint boneheads as delivery persons? Just use you brwan not brains....

ALL THEY SAID WAS " TOUGH LUCK!" EVEN AFTER I BEGGED AN EARLY DELIVERY THE NEXT DAY. I FEEL I LET MY SON DOWN _ - CAN ALMOST SEE HIS DISAPPOINTED FACE TOMORROW MORNING!

Also, somehow I feel that the corporate culture reflects in each employee's attitude as well? I mean if management laid emphasis on satisfying a customer by going that extra mile (literally in my case!), it would show up in the attitude of the delivery person as well!

Carol O, I didn't order it late as u think (I wish you wld clarify before your imagination goes wild) And yes maybe partly the shipper's fault - but I would think that extra money they charge would be spend on that 'extra' service - contacting the shipper for a phone number atleast! I know FedEx does ask this standard question"Is there a contact number for this address/ person?"

Answer 1

Does it ever. Only experiences outside the US, but it's the same company. Every single time I've dealt with them it was a complete disaster; damaged parcels, late or no deliveries, rude... My favourite incident was when the delivery goon apparently entered my apartment building, stood in front of my door, looked around and left again without ringing the doorbell or knocking -- too bad about 5 people saw him do this and told me about it. When I called UPS to complain, the customer service person actually said "Okay, I'll write down for him that he's supposed to ring the door bell".
...and she had to write down for a *delivery person* that he's supposed to ring doorbells? That was the moment when I started to think incompetence is one of their company policies...

Answer 2

Actually, I see the culprit being the company that failed to address the package correctly.

I don't want to rain on your parade, but can you see how you would feel if the UPS man spent all afternoon trying to run down where to deliver someone Else's incorrectly addressed package, and because of that, your son's package was delivered a day or two late?

If it were me, I would be after the shipping company's scalp as they were the ones who created the problem.

As far as the delivery man being rude, contact the office he works out of and report his antics to his supervisor, or better yet, get UPS Corporate on the phone and blow the whistle on him.

Answer 3

You're upset because you waited until the last minute to order your son's birthday present and the company which sent it to you made an error.

The driver tried to deliver it but couldn't because there was no apartment number. He had another 50 deliveries to make in his schedule so couldn't stand outside your building screaming the equivalent of "Stella" until you came to claim your package.

You wanted an early delivery the next day, but the schedule for delivery is set because all those people who DID get their addresses written correctly are also waiting for delivery.

I have found UPS to be very helpful. If I want something shipped to my office because I won't be home when they show up, they'll switch the address and deliver it the next day. They'll leave it outside my door if I ask them to because it's not worth a lot of money and I'm not worried if it gets ripped off.

It's not their fault you waited so late to order or the company which sent it was incompetent. You're blaming the nearest person instead of yourself or the shipper.

Maybe your son should learn that not everything goes right the first time, a lesson you should learn yourself. That's why planning ahead is encouraged.

Answer 4

That is a perfect example why you should of used the oldest mean of delivery. The UNITED STATES POSTAL SERVICE
:) Not to get job security, but your mailman normally knows his customers like myself... + we hold the packages @ our office for 10 days then it will get sent back

Answer 5

I have never had a bad experience with the UPS, although I do not deny or doubt that people can have bad experiences with them. The fact is, anybody can have a bad experience with anybody and that does not make them bad for everybody.
Hope next time you use them you have a better experience.

Answer 6

Yes - They have established a long reputation for delivering packages to me and having me find the package ripped open enough to see what's inside it!

Answer 7

i wouldnt hate a company because one delivery man was not nice would you hate an entire race becaise one person wasnt nice you wouldnt like anyone !?

Answer 8

thats why we call them buster butthead ups dont do think or care about anybodys stuff they leave it on the porch patio or dont try to del

Answer 9

ups,spell that pus.