Internet provider tried to update connection? Help....?

Question

OK, yesterday, our internet company came in to"upgrade" DSL from copper to fiber optic lines. In order to do this, they had to mount some sort of interface card to the box outside.(as well as power supply) They tried to reconnect our internet through the phone lines installed in the house when being built.. They're trying to tell me that these wires are to old to handle the DSL connection.(house is only 9 years old) They worked fine when ran as a phone line into the Modem that we rented from them. They want to run another hardline on the side of the house for the main ethernet. Do you think that I should be charged for this, seeing as how it worked fine befor their supposed"upgrade"? Judging from the wire they used for the"temporary " line, it looks the same as what originally came with the house. Are they blowing smoke up my A$$? Should I tell them to put it back to what was originally working? Help me out her, they're going to be her in an hour.

I need a professional opinion here, please.

Thanks, but should I still be charged for it, when I had DSL befor. Not much change in speed with the package I have.

This si through my local telephone company. Only way besides satellite!!!

Update: Didn't charge for the "home run", and thanks for the info!!

Answer 1

Let them run the additional line. It's called a "home run" in DSL parlance and is the gold standard in DSL wirinig. I do it all the time when installing a DSL system commercially of for friends. It's quite possible that your home has more than 2 or 3 phone jacks or that the jacks are wired in a bus topology instead of star topology. The new system is probably generating a much stronger signal than the old one did and the wiring is causing reflections and cross-talk in the lines.

Answer 2

Well it could be the problem...unless they messed up something. Also most of the ISP techs provide free internal wiring. By the which ISP do u subscribe to.? Well if u don't wanna pay...then u can call up the ISP customer care...not tech support and explain everything to them...chances are they won't be technically proficient and they might be able to give u some offer where u don't have to pay anything for the wiring...something like extending contract for a year or something like that....