If a bank charge you a fee. For an overdraftt and there was never an overdarft and they adnore your complaint?

Answer 1

change banks

Answer 2

I don't mean to be difficult but in all the years that I 've been in banking and finance, I've never seen a situation when the customer was correct when they made the claim that you have made. If this was the first time that this has happened, I would recommend speaking to a customer service representative in the branch. Take responsibility for the error and promise to never do it again. You might even try bringing coffee or a snack to grease the skids a bit. Once you have taken responsibility for the mistake, ask very politely if he/she would please agree to reverse the NSF charge on the account. If you have had "incidents" in the past, don't even bother. I have reversed thousands of dollars in NSF fees over the years for customers who asked nicely and didn't try to blame the bank for their mistakes. On the other hand, I've had people who may have had legitimate complaints that I refused to help because of the way that they demanded service. Good luck to you.

Answer 3

Send a letter to the CEO of the bank.....most banks today have customer service departments that they have outsourced out of the U.S.

Cover yourself with written documentation and demand reimbursement of the charge with any supporting documentation to support this.

Answer 4

Go to bank, with your proof of no overdraft, be polite, but get your answer.

Answer 5

you can sue in small claims court. But most bank agreements require you to try arbitration first.

Answer 6

if you are sure there wasnt overdraft then tell them they made an error