What are the ranks in computer networks for level 1 Tech support to higher?

Answer 1

Every company has their own structure. Very generally tech support has 4 levels.

Level 1: Basic remote end-user support. Techs work from scripted support procedures.

Level 2: Advanced end-user support. Techs rely more heavily on troubleshooting skills to resolve issues that are not addressed by the scripted approach. May include desk-side support.

Level 3: System level support. Identifies causes related to methods and procedures or design and programming deficiencies. Attempts to develop work-arounds that do not involve re-writing code.

Level 4: Programming. Debugs and re-writes defective program modules identified as the root cause.