After 2 months of getting my HP Pavilion laptop computer, the letters on the keys began to rub off. I contacted HP and was told that wasn't covered and to buy new letters from World Language Resources. The letters were purchased, but didn't match my keypad letters at all. I waited longer, until a month before my expiration date and contacted them again. This time, they had me send it to them. After 8 business days, I hadn't heard from them and I called. They hadn't told me they wanted to now charge me $318 for repair. In the 25 years I've been using computers, I've never had letters come off the keys, nor the keypads become smooth and ridged. I do not have long fingernails, so this has to be a problem with the keypads themselves, a flaw on their side, not mine. No repair was made, since I refused to pay that exhorbitant amount. I'm extremely disappointed in their warranty and service!
2006-07-22
08:36:28
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8 answers
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asked by
Gottaknow
2
in
Computers & Internet
➔ Hardware
➔ Laptops & Notebooks