Creative Zen Micro problem - "Firmware Problem"?

Question

Over a month ago, I turned on my mp3 player and
this is what showed "Firmware problem" I went to
the website a tried to download "firmware" and
its telling me the device is not connected. I
know it is connected because it is charging. I
know its charging correctly because it would not
even turn on earlier due to the dead battery
(since I am not able to turn it back off once I
turn it on, it just runs dead). Please help, I
have not been able to use it for a long time
now.

Answer 1

If the Zen is not starting properly or not behaving correctly, first try to reset it. To reset there is a small switch on the side of the player typically, that you should press using something like a bent paper clip. Don't use anything sharp.

If this doesn't work then access rescue mode, and try running a disk cleanup.

Next you should try reloading the firmware/OS, but beware if you are having connection problems also with your PC you may end up with a player that has no firmware and cannot be reloaded.

The last resort is to format the player. This will erase the contents from the player, including the content that ships with the player.

If none of these resolve the problem and you are under warranty you should get in contact with support to arrange replacement of the player.

If you aren't under warranty Creative will still repair the player, which you can arrange by contacting support.

How do I do a Disk Cleanup and/or access Rescue/Recovery Mode?

Refer to the sticky Rescue Mode thread at Creative Labs Website. Disk Cleanup is accessed from this.