I had my car taken in to a dealer, because my car wouldn't start. They diagnosed the car, and said it was the battery. They put in a new battery, well come to find out it may be the charging system, because the battery won't keep a charge. Now they want to do another diagnosis which is going to be another $85. Do I have to pay for another diagnosis if they did one already. It's not my fault they didn't diagnose it right the first time.
2006-07-21 09:53:18 · 5 answers · asked by Anonymous in Cars & Transportation ➔ Maintenance & Repairs
I'm in San Diego...;) Thanks.
2006-07-21 10:05:22 · update #1
1. You are right that you shouldn't have to pay for another diagnosis, since they misdiagnosed it in the first place.
2. You probably still have to pay for a battery because you probably killed the battery because of the rest of the system was not working properly. (THAT wasn't the dealer's fault.)
3. How do you get the dealer to agree to part one depends on the consumer protection laws in your state. In California, the Bureau of Automotive Repair is the agency to contact if a repair facility is ripping a customer off. Hopefully, in you locality, there is a simialr agency.
2006-07-21 10:02:31 · answer #1 · answered by Vince M 7 · 2⤊ 0⤋
This is kinda hard. The deal is in the beginning the battery was bad, so they diagnosed correct. They may have even tested the alternator and looked for a draw and none was present, at that time. Now you have another problem. In our dealership if I was your service advisor, I would not charge you for diagnostics. You maybe should talk to the service manager and get his/her opinion, but I would not charge you. I can say I have charged people for another diagnostic when it has been more than a month and the problem is different or even sometimes the same. I hope my rambling babble was useful. Depending on the time since battery replacement to now is what I would need to know to give you a concrete answer. I am assuming it has been like two days or something.
Make sure when you talk to the service manager don't take with you the attitude that they didn't do it right the first time... that will get their defenses up quickly and it will be harder for you to get what you want.
2006-07-21 17:00:03 · answer #2 · answered by ubet426 4 · 0⤊ 0⤋
They will charge you, but I would hand them the paperwork from the last time and tell them that I had already paid for the diagnostic......if you run into too much trouble, you could file a small claim for under 50 bucks and they would most likely settle long before the court date. You could request "specific performance". These judges are probably itching to get their paws on a car dealership overcharging the public. Good luck.
2006-07-21 16:57:46 · answer #3 · answered by jeff s 5 · 0⤊ 0⤋
No way... I've witnessed it. My boy's dad's job is to try and destroy the transmission and engine block by premature wear and tear on high class vehicles... yeah I know what a ****in sweet job. Well it's a big *** track and there was a race with 2 vettes and one s2000 that I got to watch with my boy's dad and S2000 out handled and was quicker through the curves. But anyways, there's videos I think on U-Tube that shows a S2000 slowly gainin on the Ferraris and once the S2000 is in front of them... he just opens the throttle and rips through all the curves. It was slow at first because of course he didn't want to crash into the backs of the opponents. It was quite amazing watchin it.
2006-07-21 17:05:42 · answer #4 · answered by littlebylittle 3 · 0⤊ 0⤋
if its the same place let em know they screwed up and you have allready paid for it once --so either do it again free or give your money back for the first one ---sounds like a simple diagnosis to me--a total of 3 answers --battery --charging system or shortin elec system.
2006-07-21 16:58:07 · answer #5 · answered by michael_stewart32 4 · 0⤊ 0⤋