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4 answers

I believe Dell stock has been taking hits lately over their suddenly inept customer service. For some reason, it's been heading consistently downhill.

Yes, they use some countries in that general area for customer service (but not really that close), but so do many companies. And they were in trouble from a customer service standpoint long before the current affairs of Israel, Hezbollah, and Lebanon.

In my opinion, they moved too much customer service responsibility to India or Pakistan (wherever it is) without sufficient training in computer issues, English, and how to deal with people/Americans who are all pissed off that their computer isn't working. I know. I own a Dell and the subwoofer stopped working. All I needed was a replacement. Rebooting doesn't make a subwoofer "un-break". There's very few things that can make a subwoofer hum and crackle, yet the outsourced customer service person made me perform 45 minutes of inane tests (like, "Is your Mute on?"). Yeah, mute makes my subwoofer hum and crackle. Great work.

Sorry for rambling, but there's my answer, for what it's worth.

2006-07-21 06:25:44 · answer #1 · answered by Farly the Seer 5 · 3 0

No, Dell stock has taken a dive because of the fears of inflation and the Federal Reserve having to raise interest rates.
That makes money much more expensive. No more fancy cars, no more plasma TVs, no more new computers.

2006-07-21 13:25:07 · answer #2 · answered by Anonymous · 0 0

No, It's taken a dive over lower-than-expected earnings,even after the slower summer months are taken into account. It's simply not as profitable as it has been in the past.

2006-07-21 13:25:49 · answer #3 · answered by Lemonhead 1 · 0 0

Probably not. July and August are the worst months for technology stocks and right now all the tech stocks are down but wait until the last quarter and they will come back... don't panic.

2006-07-21 13:18:52 · answer #4 · answered by Anonymous · 0 0

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