Callcentre staff switch jobs more often than not, and in any job you get communication trainings. Lines to open and close, tricks to lead a conversation, to communicate effectively.. And yet it eventually boils down to "BEING A HUMAN BEING ON A PHONE". What do you think about it? If it's ever been useful: how?
2006-07-20 21:54:21 · 4 answers · asked by McAtterie 6 in Business & Finance ➔ Careers & Employment
My favourite is 'Is there anything else I can help you with today ?"
Erm, yeah ! Can you come round and cut my Grass?
2006-07-20 21:57:32 · answer #1 · answered by 'Dr Greene' 7 · 0⤊ 0⤋
you have answered your own question. It works otherwise you would not mention trick questions. You mean Leading questions by the way. Training is set up in most centres so you follow the company protocol. :-)
2006-07-21 10:33:25 · answer #2 · answered by beckham_2_rooney 3 · 0⤊ 0⤋
i was working in call a call centre for a well known bank i hated it ,basically it was asking existing loan customers do you want top up your loan adding more years and more money to their debt.
Thing about most call centres you are being recorded and plus you are meant to be working so when you go off on chat mode the manager gets you at your performance meeting and tells you off.
2006-07-21 05:02:32 · answer #3 · answered by Nutty Girl 7 · 0⤊ 0⤋
Most people find call centres the most annoying thing in the word!
2006-07-21 06:11:06 · answer #4 · answered by Anonymous · 0⤊ 0⤋