what is the difference between good service and superior service?

Question

This an interview question for an Airline Flight Attendant position.

Answer 1

Well I would say that good service is when I can't think of anything bad to say about them. Superior service would give me a reason to recommend them to a friend. They did something for me that was over and above what they needed to have done. try this site for more insights: http://www.what-is-customer-service.magicblur.com

Answer 2

Good service will be offered for a lower salary offered by the airline compared to others. Superior service will be offered for a better compensation than other airlines.
VR

Answer 3

Good service: Hello sir/ma'am how are you doing today?
Would you like help out with your products?
Let me show you where it is located.
Have a good day sir/ma'am come again.

Superior service: Q- Come back early from lunch?
A: Yes
Q: Work overtime?
A: Yes I can
Q: Forgo your breaks to help customers
A: yes i can
Q: Help customers on YOUR time?
A: yes i can

In short superior service is saying yes to nearly everything and agreeing customers are right 999% of the time.

good customer service is saying yes on the clock only and agreeing customers are right 50% of the time

Answer 4

My district Manager says superior service

is the service recieved beyond what the cusomer expected.

So to me this means good service is what the customer expected.

Answer 5

Superior service is better than good service and that's what I offer.

Answer 6

Good Service: "Put your seat in an upright position!"

Superior Service: Let me help you with your seat sir/ miss ( with a smile)

Answer 7

superior service-customers always right

good service-customers right but not always