What is a warranty? Can you ask to repair a mouse for free if you have a warranty? I bought my HP computer less than a year ago and the mouse is acting weird. It just freezes and wont move to one side. I tried to clean it like what the directions said but it still didnt work. It starts to act okay after awhile but then it freezes again. I know for sure it's not the computer. It's the mouse. How can I fix this problem? Would the warranty cover it? And how do I ask to fix this problem with the warranty?
2006-07-18 06:52:44 · 4 answers · asked by bAbiiE 1 in Computers & Internet ➔ Other - Computers
Normally a warranty covers up to 1 year for all hardware. If you have an extended warranty where you purchased a warranty for 2 or 3 years, then all hardware is covered by your computer company.
What company is it from? If its from Dell or Toshiba, you can tell easily online on their website.
I would just buy a new mouse since they are like $10 instead of waiting for them to get a new one for you. But if you want them to cover it, you should contact them and make sure you have a warranty. The computer company will know the answer if you give them your service tag.
2006-07-18 07:01:56 · answer #1 · answered by Sean I.T ? 7 · 2⤊ 0⤋
Yes you can avail the warranty sevice. Just take the mouse and describe them the problem the way you have written here.
Most possible reasons :
Make sure that your mouse pad does not have any shiny surface. This effects optical mouses.
Make sure that you clean the mouse . If you are using a mouse with a ball then remove the ball. You will find two plastic rollers inside. Clean the accumulated dirt on it .
Make sure the surface which you are using is smooth.
2006-07-18 07:02:44 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Contact the store where you bought the computer and ask them if your warranty includes the keyboard and mouse.. generally it will, depending on if it's a manufacturers warranty or you went through the store (such as future shop)
2006-07-18 06:58:36 · answer #3 · answered by Anonymous · 0⤊ 0⤋
YES u can get anything repaired for free if it has Warranty and can get anything replaced with new one if it has Guarantee.
Note:- Both War & Guarn r limited to Time periods.
2006-07-18 07:07:13 · answer #4 · answered by Binu 4 · 0⤊ 0⤋