my computer is a dell latitude cs laptop. it has worked great for as long as i have had it, then in the past few days it started acting up. it said a "fatal error has occured" and i have norton anti-virus and symantec. it keeps saying that my e-mail was not sent to people i never sent e-mails to. please help
2006-07-17 20:36:47 · 9 answers · asked by whosyerpappy_87 1 in Computers & Internet ➔ Other - Computers
you laptop is infected with trozan and wrom virus. i also see possibilities of spyware. they are using your pc to send mails.
remedy:
Spybot Search & Destroy, download it here, its free
http://www.safer-networking.org/en/mirrors/index.html
install and run it only after you have updated for latest definitions.
secondly Adaware Se Personal Edition, its free again
you can downlaod it here
http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5
these two sofwares detect spyware and adware in your pc and remove it. please be sure to update latest definitions before running any of them.
thirdly, update your norton antivirus definitions adn then run it in through scan.
fourthly update you windows for latest patches, do you have win xp service pack 2???
after running all these, i would suggest you re-run them all, this time disconnecting it from network / internet.
these will take care of you problems to a great extent.
rest, if it doesnot cure your pc/ laptop, you need a complete formatting and reinstallation of all softwares including your OS (windows.) this is ofcourse under strict IT adv user supervision and should be treated as the last resort (avoid it as far as possible)
all the best
2006-07-17 20:55:04 · answer #1 · answered by footprints 2 · 0⤊ 0⤋
NORTON. It is evil, i know from experience. That program embeds itself into your computer so bad you have to wipe your whole drive to get rid of it. I had the same kind of problem, one day all of my settings kept changing, trying to open ANY folder would redirect me to search, i couldn't get into control panel, and i became a non-administrator on my computer!!! I had to erase everything and found out from my computer tech it was Norton. Now with it off my computer runs smoother then ever. I use yahoo anti-spy-ware and windows virus protect and i have no more bugs! Hope this helps, Jordan CA
2006-07-18 03:43:36 · answer #2 · answered by Jordan 3 · 0⤊ 0⤋
You might have a Trojan virus on best thing to do is format your computer and start from scratch
2006-07-18 03:44:00 · answer #3 · answered by yorkshireman_andy_newton 2 · 0⤊ 0⤋
Check for spywares,viruses.
Take backup and re-install os. It wil boost performance.
2006-07-18 03:47:22 · answer #4 · answered by intelomkar 2 · 0⤊ 0⤋
someone else is using your e mail to start. and if you have windows norton does not like it. you may have malware.
2006-07-18 03:42:39 · answer #5 · answered by anton t 7 · 0⤊ 0⤋
I think this is the time you call DELL
2006-07-18 03:58:59 · answer #6 · answered by trykindness 5 · 0⤊ 0⤋
you must delete ur operating system becoz its currepted so u reinstalled that and start ur pc ..
ok bye
2006-07-18 03:44:22 · answer #7 · answered by jams 1 · 0⤊ 0⤋
don't know but go to best buy and have the geek squad look at it
2006-07-18 03:43:51 · answer #8 · answered by dahmsjohn2000 2 · 0⤊ 0⤋
your comp has grown old. just change it or upgrade it
2006-07-18 03:39:34 · answer #9 · answered by sharon 2 · 0⤊ 0⤋