what is the difference between callcenter and bpo?

Question

defnition of call center
defnition of bpo
difference between callcenter and bpo

Answer 1

well, i guess in India, most people seem to use them interchangably, but there is a difference all right

A call center has just once function - taking calls! Basically, if a company X has a call center then all callers wanting to call that company get routed to this center where some one who is capable of handling their query will answer their call

A BPO is a business process outsourcing place. What it means is that a company using a BPO set up can have a call center but can also have a payroll computation center or calculate taxes or leaves etc for the parent company.

Basically, a BPO is a lot more different types of work

Answer 2

First i will tell you what bpo is...

BPO stands for Business Process Outsourcing. Which means, a businessman/company can transform it's business processes (like Accounting, Book Keeping, etc.) so, basically BPO is a part of a wider term known as Outsourcing. (Outsourcing means you assign your own task to someone and you pay for it because you don't want to do the work yourself, due to economical or whatever reasons)

In US the local labour is more costlier than the indian labour so, US companies prefer Indian labour. Due to economical (and many other) reasons. So, they outsource their company's work to india.

Now, did you got BPO?

Let us define Call center now,
a call center is basically a subset of a part of a wider term known as a BPO. So, BPO includes call center but the vice versa is not true. For eg. A Call center company is given a contract to take all the calls related to a given company ,
for e.g. British Airways. The British Airways, will give their call center number of WNS (a call center company) as their own help desk number. So, when a customer dials the phone number for British Airways helpdesk the call center picks up the phone and in this way his query is resolved.

Outsourcing includes BPO and call center
BPO includes call center
and a call center is of course only a call center.

Some call center call themselves as call center but they might be doing all the BPO activies, so they generally are BPO only.

Ok , got it!

Answer 3

This Site Might Help You.

RE:
what is the difference between callcenter and bpo?
defnition of call center
defnition of bpo
difference between callcenter and bpo

Answer 4

BPO is the outsourcing of back office and front office functions typically performed by white collar and clerical workers. Examples include accounting, human resources and medical coding and transcription.
www.infosys.com/services/glossary.asp


Industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, telephone answering service, inbound response and outbound telemarketing.
www.callcenter101.com/call-center-glossary.htm

A customer contact function that fields incoming service and help requests and may conduct outgoing marketing and telemarketing activities.
www.bridgefieldgroup.com/glos2.htm

Answer 5

call center is the kind of back up for a business solution to recieve and process a call for another organization. but BPO is business process outsourcing it includes not only calls but it is an organization that recieve outsourcing full fledged activity for another organization not limited to only calls it may be outsourcing recruitrment consultent HR etc

Answer 6

call centre is of 2 type outcall,incall.
call centre provides help telephonic,
while bpo is bussiness point outsourcing they do bussiness telephonic.

Answer 7

a call center can only accept phone calls - like if you call the cell phone company for help.

i don't know about the rest.

Answer 8

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Answer 9

Its almost the same