I have a Samsung X427, and have had it a year. I left it on a store counter, they called me to come and get it. When I bring it home I look inside and see that screen is smashed and wont work. I have lockline on the phone but they want $50 so they can send me a refurbished phone. Do I have any other options?
2006-07-17 10:41:03 · 8 answers · asked by Rich 1 in Consumer Electronics ➔ Cell Phones & Plans
I have a year to go on my contract.
2006-07-17 10:46:55 · update #1
Sometimes if you call them to "cancel your line", as they have to do the best to keep you as a customer may bring you a free phone or a reduced price on a good one... try that, but if you see that they dont react that way thank them, hang up and try again ;)
2006-07-17 10:59:42 · answer #1 · answered by Danielsard 2 · 0⤊ 0⤋
2
2016-08-10 22:47:54 · answer #2 · answered by ? 3 · 0⤊ 0⤋
Insurance is a waste. Having worked closely with Cingular customer care, I can assure you that they will not replace your phone for anything less than $50. Your only option to get a cheaper phone is to buy a refurbished phone from a fly-by-night "everything" cell phone store.
I suggest switching to a new company. Cingular will charge you a cancellation fee (usually $150 depending on where you live), but they will usually give you up to 6 months to pay it. I can get you the Samsung Blade (A900) on Sprint for $24.99 after rebates/credits. It's basically the RAZR on steroids. (mp3, video, TV, broadband phone-as-modem internet for your computer, High-Def screen, On-Demand info, etc.) I can also guarantee you a lower monthly rate than the Cingular plan for a larger coverage area and more minutes. After a few months on Sprint, you'll have come out ahead and have had a much better phone in the meantime.
2006-07-17 11:01:24 · answer #3 · answered by James, Pet Guy 4 · 0⤊ 0⤋
If your contract has expired, you could call Cingular and tell them to close your account. Naturally, they'll make you all kinds of offers including a better plan at a lower cost, free phone, etc. That's what Sprint offered me. If you have time remaining on your contract, I think you're stuck. Btw, those free phones everyone offers are nowhere near as good as the ones you pay $50-$100 for. My daughter and her husband have Cingular and each has a phone. They can be sitting next to each other and the signal strength meter on the free phone shows 1 or 2 fewer bars then the $70 phone. Ditto with her friends phones.
2006-07-17 10:57:56 · answer #4 · answered by Anonymous · 0⤊ 0⤋
I would buy a brand new phone that I liked. Refurbished just means used, it's no better than the phone that's broken.I'd rather spend the money and get a phone I like than to take whatever model they feel like giving me.
2006-07-17 10:47:54 · answer #5 · answered by Anonymous · 0⤊ 0⤋
I have had to replace two phones that were damaged and they always sent me a new phone for free ( just paid shipping and tax). Call again and ask them if you can replace your phone with a new one for free.
2006-07-17 10:48:26 · answer #6 · answered by Turkeymurk 2 · 0⤊ 0⤋
sounds like you should get a free phone
2006-07-17 10:45:16 · answer #7 · answered by Computer Geek 3 · 0⤊ 0⤋
save up money and get a new 1 thats wat i have to do
2006-07-17 11:30:05 · answer #8 · answered by Anonymous · 0⤊ 0⤋