I have charter internet, which comes w/free spyware/virus protection. Something isn't right. My PC has started going VERY slow. Sometime Internet Explorer will shut down for no reason. Programs won't respond. I've done virus scans, no viruses found. I've done spyware scans & everytime I do one, it seems to find "malware from "clickspring" in my windows/system32/N?lookup.exe folder. Everytime I reboot, I get a message that a virus was found "trojan downloader" in my win32.purityscan folder. Sometimes, while surfing the net, my charter virus/spyware protection icon gets an X over it & says there's a malfuction in it & I have to reboot before it works again. I've used disk cleanup, defrag, several virus & spyware scans. I've deleted programs (I keep getting the message that I'm running low on virtual memory as well). I have a lot of important things on this computer & can't afford to lose them (& cnt afford to pay 2 hv it looked @). What cld be wrong & how cld I try 2 fix it?
2006-07-15 08:56:28 · 10 answers · asked by Me in TN 2 in Computers & Internet ➔ Hardware ➔ Desktops
If you try every option and have no luck, you may have to reinstall your operating system.
Use the disks that came with you computer to reload your operating system.
1.Make sure you can reload all programs you paid for. (ex: Photoshop)
2.Go to your XP help and print out re-format instructions.
3.Backup files.(ex: photos, music)
4.Re-format.
5.Download XP updates. This may take 2 or more hours. (high speed)
6.Then load antivirus, antispy, etc.
7.Load all other stuff.
Good luck. You'll be glad you did it.
2006-07-15 10:05:19 · answer #1 · answered by Hank 3 · 0⤊ 0⤋
If all else fails you can always reformat, but I'd advise holding off on that drastic measure.
Instead, first go to the system restore utility and shut system restore off. This will remove all past restore points. Then, reboot and use F8 by tapping it to boot into "Safe Mode". When you are in Windows Safe Mode, then run your Anti-Virus and Anti-Spyware programs. Hopefully this will remove the "bugs" that are in your system. Once all of those procedures are done, reboot in a regular manner. If all is working correctly, go back to System Restore and turn that function back on again. Good luck.
2006-07-15 10:09:38 · answer #2 · answered by Jolly 7 · 0⤊ 0⤋
try to installe hitmanpro (it a software for checking all spyware) you can download at http://www.hitmanpro.nl) click on the download
the software install ad-aware, spybot, microsoft antyspyware, etc and make a report of all the information retrieve by those software
you can scan you computer for virus http://housecall.antivirus.net
make sure you have the latest win update
i'm and tech admin from an isp so normally with those free thing your suppose to be ok
2006-07-15 09:04:03 · answer #3 · answered by webmarti 2 · 0⤊ 0⤋
don't know a lot.
but... this is why you need back up files on disc, keeping anything you can't stand to lose. Trojan is the name of various "mutating" viruses put out there. Anti-viral services and programs try to keep up, and if this is new they will have software to detect/eliminate it...but if you're already infected...
Chances are you need a re-install. You can try saving the information you need if its' word type data on disc. Than reload after re-installing programming. Do you have re-installation files/discs? If you have HP system, call them at customer service and buy them. They are set to machines serial number and can't be shared, but they're pretty affordable.
good luck.
peace
2006-07-15 09:06:36 · answer #4 · answered by nwlfr 2 · 0⤊ 0⤋
You have a virus in your anti virus program. disconnect from the internet and un-install your anti virus .Boot up into safe mode and delet all your viruses manually. find and install a different anti virus program and run a full system scan while in safe mode.delete all found viruses
2006-07-15 10:18:07 · answer #5 · answered by Anonymous · 0⤊ 0⤋
try reinstalling your main processing unit (Windows Xp, 2000, etc) then run virus scans and spyware scans, also u might want to get a better anti virus scanner like AVG 7.1
2006-07-15 09:02:16 · answer #6 · answered by Nate The Great 2 · 0⤊ 0⤋
System restor is a system tool in accesories in all programs section of start menu.Restore to a time before your computer started acting like that it should be okay.
2006-07-15 10:41:18 · answer #7 · answered by Anonymous · 0⤊ 0⤋
too easy, format the whole C drive, once done get NOD32 anti virus, anything else is garbage, and spybot for spy ware, make sure your drives dont get too full and defrag regularly. good luck
2006-07-15 09:02:18 · answer #8 · answered by julian r 2 · 0⤊ 0⤋
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Computer Slow
Download and then run startup.exe at:
http://www.mlin.net/startupcpl.shtml......
Can't live without it and windows...
Then disable and/or uninstall whatever u don't need.
Other things to try:
1 - Disk Cleanup (removal of temp files, cookies, etc.)
2 - Defrag
3 - Registry Cleanup (CAN BE VERY RISKY!)
Joe...
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Computer Virus/Spyware/Adware/Malware/etc
All free...
Download and then run Avira AntiVir Personal Edition Classic at:
http://www.free-av.com/
Download and then run Spybot - Search & Destroy at:
http://www.safer-networking.org/en/download/
Download and then run Ad-Aware SE Personal at:
http://www.lavasoftusa.com/software/adaware/
Joe...
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2006-07-17 21:27:08 · answer #9 · answered by Anonymous · 1⤊ 0⤋
sorry all i know is reboot
2006-07-15 09:07:34 · answer #10 · answered by worldstiti 7 · 1⤊ 0⤋