when you buy something from a shop and it doesnt work or breaks down?

Question

do you agree with me that you should be reimbursed for the costs of taking the item back for replacement/refund?? Our main TV broke down this morning (2 months old), and as it's too big to take on a bus, Im going to have to arrange transport.

Also, on a smaller scale, my husband bought a PS2 game yesterday, and it doesnt work, so he will be out of pocket to return it - not fair is it??

The TV came from Tesco, and the PS2 game from GameStation, but it's the same for every shop really!!

good answer ?master.
I bought a leather suite from Land of Leather. 1st one was wrecked by the time they got in the door with it. 2nd (replacement) arm rests caved in after about a week, so they sent an 'upholsterer' who replaced what was supporting the arms - CARDBOARD! and then told me they are not designed for leaning on!?!? I must have told about a million people (family, friends, customers at work lol)about it and would never buy from them again!

Answer 1

Awe I am sorry for your run of bad luck. I wish they did pay for transportation, but unfortunately you can't even get reimbursed for it if you take em to court. That's the cost of doing business these days, for us. Good luck.

Answer 2

Large corporate purchasers often negotiate deals with their suppliers that mean the supplier actually has to pay a FINE if they screw up at all, even in the tiniest, silliest way.

But that's not on offer here because you only bought one telly, not twenty million tellies.

Fair? Not really, no. But the shop isn't motivated by fair, they're just following hard, brutal, impersonal economics. The shop would say, yes, we can negotiate a pick-up arrangement with you in case of breakdown, and it will cost you X on top of the price. You will probably go elsewhere.

However, what the shop forgets is that the consumer expresses annoyance by telling everyone else what a bad deal they got. So vent your frustrations by telling us WHICH shop it was and WHAT the product was. It's not libel, because it's true! Come on, spill the beans!

PS nice tip from wahootexan - think i will use that next time i get diddled!

Answer 3

Yes there is sense in that, however many firms will offer a home repair service on larger goods.

Try asking for re-imbursement / compensation from the store/deputy/duty manager, stating your case, nicely. If they fail to comply simply tell them that you will be writing to their head office to complain about the severe lack of customer service you recieved.

Do not do this as an idle threat, actually write if not satisfied. Chances are that the head office will be keen to keep a good reputation and will send you some vouchers etc to spend in their shop.

Remember though if you do recieve good customer service then let other people know.

If you don't ask, you won't get, ask for nothing, and you'll get nothing.

Answer 4

I bought a new shower screen ( some time ago now ) opened it up to find parts of the assembly missing , it had water marks all over the screen, obviously been used. Fuming i returned it to shop asked to see the manager, told him the problem and the time and effort i put in and also the wasted petrol i used and asked him what he's going to do about it, i got a new screen and £10 petrol money. be firm and polite when dealing with people

Answer 5

What we're talking about here is manufacturers warranties. The shop only sells the units. Have a look at your television warranty manual. Does the manufacturer offer in-home service? Some do. Unfortunately, however, most offer a replace/repair warranty after you pack and ship the unit to them. They generally return it prepaid. Call the manufacturer hotline, or e-mail them- for further assistance. They might negotiate the shipping charges.

Answer 6

We had a bad time with Curry's with regards to a cooker delivered damaged, they had dropped it in in the warehouse and the whole chassis frame was out of square, the doors didn't fit and the electrical loom was dangerous and the subsequent battle to get it replaced was met with no help from the supplier,
as a result, myself and extended family and friends will not deal with them or their other subsidiaries brands and outlets. there customer service gives you the runaround at premium rates and then deny ever talking to you, but I recorded the conversations and threatened them with legal action. once they have sold to you, they no longer have time for you, I felt as though I was ripped off and am still not satisfied 6 years later. never again will I deal with this company.
Demand your money back.

Answer 7

Texan is right. You can exchange the item or, hopefully, get your money back but the cost of getting it there is on you.
Just the way the world works, I guess.

Answer 8

i used to work at ***** and when we had people bring things back they would demand to speak to the manager and then reel off about the cost of their fuel for taking back faulty products. to keep the peace the manager used to give them vouchers to the cost of their fuel........give it a go, just rant and rave and to get you to shut up they might give you something.