2006-07-13 08:53:48 · 21 answers · asked by bruto 1 in Computers & Internet ➔ Hardware ➔ Desktops
Some people quit listening to the details of the problem as soon as they think they got it solved. Or techs talk over the head of the person they are working with.
Or the person (needing help) knows jack about computers, so it's best that the person just take their computer to someone.
2006-07-13 08:56:01 · answer #1 · answered by Duds331 5 · 1⤊ 0⤋
It is all about cost, a good tech will charge $60 an hour, when you sell a $400 computer you need to cut costs, the techs in India make $3 an hour so it doesnt matter that they take 2 hours on the phone to give you support. You would get real upset if you had to pay $300 to fix a $400 computer but that is what good tech support costs
2006-07-13 09:03:10 · answer #2 · answered by johnman142 6 · 0⤊ 0⤋
It isn't universally bad, but in this age of cutting costs and increasing profits, the concept of outsourcing support staff to call centers abroad has led to many complaints with customer support. It is also an issue because the supports staff positions are combined with sales staff positions at many companies, so instead of helping you with your issue, they are supposed to sell you something new. Personally, I try to be as helpful as I can, no matter who calls me, even if it's not in my department, I have assisted others through difficult computing issues. I hope these bad encounters have not jaded you toward the everyman tech support specialist.
2006-07-13 09:17:03 · answer #3 · answered by Zb3 1 · 0⤊ 0⤋
cause when you call technical support for big companies like dell or hp you get someone in Asia that has no idea what they are doing. Better idea is to ask someone on an online forum or someone who knows computers well, most of the time people have small problems that they can't but someone who is more computer savvy probably does.
2006-07-13 09:16:30 · answer #4 · answered by 123SP 1 · 0⤊ 0⤋
Because the person you're speaking to may be a foreigner who has difficulty speaking English ( I tend to such people a lot ), and for the most part, they really DON'T know PC system dynamics.
In fact, most phone called PC techies use a very thick reference book to reference / address your question or computer's problem. And if all else fails, they put you on hold FOR EVER and speak to (hopefully) a more knowlegable tech support manager.
I find going to www.suggestafix.com far more easier....and it's FREE.
2006-07-13 08:58:20 · answer #5 · answered by Mr. Wizard 7 · 0⤊ 0⤋
well you got companies that out source their tech support to other countries and you cannot understand them sometimes. Companies want to save money. Lots of them don't have much training. and if they do they would train for about a week and the rest they learn as they go. You may know more than they do somethings. Lots of them have a list of instructions on what they need to do. They don't trouble shoot or try to resolve your problem.
2006-07-13 09:03:50 · answer #6 · answered by acerboy278 3 · 0⤊ 0⤋
If you have ever worked in a call center environment you would understand why. These people are usually on 10 - 13 hour shifts 3.5 to 4 days per week, plus mandatory 10 hours of overtime per week. They are not allowed to ignore phone calls, are rarely given breaks, and on top of that, only have 30 minutes for lunch. Most of the call centers only allow you to have 25 seconds between telephone calls. It is a very tough job to be in. On top of that, you have nice customers and you have those that call you names, curse at you, and insult you with racial slurs. I am so glad that I only worked that job for 2 months.
2006-07-13 08:59:26 · answer #7 · answered by Meg...Out of Hybernation 6 · 0⤊ 0⤋
it is hard to troubleshoot something over the phone. the best support is the kind where they can log into your computer via the Internet and just fix it for you.
A lot of times you don't get support because it costs more than the product itself. Think about it you spend $50 on software and it costs $45/hr to support it.
2006-07-13 08:59:16 · answer #8 · answered by goose1077 4 · 0⤊ 0⤋
ought to you grant some examples of those malfunctions? I propose, do slightly keys purely give up operating, or do the keys stick, or does the total keyboard give up responding in any respect? the most person-pleasant element i have seen is that folk inadvertently swap on keypad emulation, in which part of the keyboard behaves like a numeric keypad for a little while. So operating example extremely of typing "u" it ought to sort "4", and "i" is replaced with "5", etc.
2016-11-06 08:14:10 · answer #9 · answered by ? 4 · 0⤊ 0⤋
Outsourcing.
'Nuff Said.
2006-07-13 08:57:50 · answer #10 · answered by tesla_drummer 2 · 0⤊ 0⤋