Recently purchased an internet-based service, and am having major issues. There is no contact number listed on the website, only a digital 'contact us' form. I completed the form and have had no response in 5+ business days. I'm wondering if a business HAS to provide an ample way to reach them to resolve consumer issues. Anyone have any feedback?
2006-07-13 05:55:01 · 4 answers · asked by naferguson 1 in Business & Finance ➔ Advertising & Marketing
yes they should, unless they're shady. Don't know if it's law.
You should have done the research before purchasing. If you are really having a lot of trouble and it's been days, contact the Better Business Bureau in your area (or bbb.com) and file a complaint. They will try to help you resolve it.
Better yet, if you're paying by credit card, you can get a refund. Call your credit card company and tell them you paid for a service that you never received. They will usually oblige. When the company can't collect payment, they will cancel you and you can sign up elsewhere.
2006-07-13 05:58:00 · answer #1 · answered by truthyness 7 · 1⤊ 0⤋
not if it is a solely Internet based operation.
that is the wonderful thing about free Enterprise, you can do business in anyway you want so Long as you aren't scamming people!
but i will admit it could hurt your business if you don't have a contact number for customer support/
2006-07-13 12:59:51 · answer #2 · answered by neonatheart 4 · 0⤊ 0⤋
Of course you need a coctact number for your customers to reach you. If you have to ,then put your home number on their,but get your business out there so people can see it.
2006-07-13 12:59:26 · answer #3 · answered by Anonymous · 0⤊ 0⤋
It's a good idea, customers will trust you more
2006-07-13 13:28:22 · answer #4 · answered by Queens, NYC 3 · 0⤊ 0⤋