My laptop was lost when sent for repair to Staples thru Fedex under warranty, both have refused responsibilit

Question

My laptop Compaq Presario is covered under 3 year warranty by Staples. When a defect cropped up I was instructed by Staples that they would send a pre-labelled, postage pre-paid, box to me, and I have to return my laptop to Fedex in the box. I did the same and was expecting the repaired laptop in 3 weeks time. 4 weeks later, on enquiring from Staples, I was told that the laptop had not reached them in the first instance, and I should check with Fedex. On calling up Fedex I was told that they have the Return Airway bill no. on their computer but they don't have a track of the package as apparently the package has not been delivered to them. They also promised to investigate from the drop box /collection center of theirs where the box was left. They never checked with their agent, and never got back. Staples , nor Fedex have not got back to me despite repeated calls since 3 months-I dropped the box mid April. Without taking a legal action is their a Fair Trade Practices Authority or so ?

Answer 1

laptop computers can be a rather tricky buy at times, I would suggest that you look out for the cheapest and yet latest desktop on the market,

the best way to do this is on what they call warehouse sale markets some of them are online.

these warehouse owners have a service where they sell laptop computers to normal customers like you and me, however with very reduced prices due to the fact that they do not have as much costs as normal shops do, such as rent and a employees etc. as you know most online shops have rather competitive prices sometimes cutting the laptop price to a half.

one such website for laptop computers is :

http://umgarticles.atspace.com/laptop-computer.htm

Answer 2

The drop center is where to start. If you have any receipts, you have evidence. The problem is, FedEx has a limited liability clause. The shipping station would have it too. You have to prove there was a computer in the box so hopefully, you had the shipping center pack it. I would definately state to the mgr of the shipping center that you will be suing if the package isn't found or they don't find out what happened to it. Small claims court is about $35 bucks and you would sue the drop station and FedEx.

Answer 3

If you have a receipt of some kind from Fedex acknowledging receipt of the package, you have a case with them. If not, you may be out of luck. It sounds like you may have a case with the collection center that took the package, but again only if you have some kind of receipt.

Answer 4

file a claim with Fedex. Have them set a tracer on the unit...tracer will result in 8 days.

In the meantime have compaq follow yr case up and file a complaint to their customer relations dept..

If the unit is lost, Compaq will replace it and bill Fedex.