I upgraded to 8meg a few months ago and connected via BT Voyager220v ADSL router. For the first month I was still downloading at 50-58 kbps. Reported it to B T many times. They kept telling me to ring the support line in India. Got so fed up with it and then they told me they forgot to connect me to DSL MAX. After they did, speed went up to 120 kbps (told max up to 2meg cause of where I live) Lasted a week and dropped to 60 again. Then 30!!! Numerous emails, complaints, phone calls and usual lecture of what to do with my computer to check for problems. I can tell THEM what to do now, Ive done it so many times. Have established no probs with interior wiring, or computer. Another email sent last week and given direct number for support. Speed went up to 120 kbps again, YES FOR 4 DAYS, then dropped to -60 again. Rang number for support 08456003164 and just get message that I am moving further up the queue repeated time and time again. 3 calls of 10,15 and 25 min no answer. what can I do?
2006-07-12 00:39:13 · 7 answers · asked by David W 1 in Computers & Internet ➔ Internet
Do you think I could cancel my contract as they have not fulfilled their side, and of the many broadband services, which would give me a faster download. ??
2006-07-12 00:47:43 · update #1
Please do not come back with No Cos Im not with BT. I dont need stupid answers.
2006-07-12 00:51:18 · update #2
BT is British Telecom.
2006-07-12 00:52:49 · update #3
I did pay more when I upgraded to option 4
which is now £29.99 per month, so I do think I have an arguement.
2006-07-12 01:03:29 · update #4
Bt's network is at the heart of 95% of ADSL in the UK.
It sounds like you either have a dodgy connection to your house (although strange that it can work ok sometimes) or you are suffering from a poor contention ratio. What this means in the 'worst case' is that you could be sharing a 500 Kbit/s connection with up to 49 other users. So if they were all using it at the same time 'theoretically' you would only get 10 Kbit/s (not very fast at all - in fact quite a bit slower than a normal modem).
No matter who you swap to you will end up back in the same position so you may be stuffed unless you go to cable.
2006-07-12 01:00:26 · answer #1 · answered by 'Dr Greene' 7 · 0⤊ 0⤋
you could try to cancel the contract but as the 8 meg service is a free upgrade you dont have much to argue with. i imagine reading thru the small print will also tell you there is a minimum servive level that they are probably achieving. be aware of 'free' broadband services - the more ppl get on them the worst the service becomes in my experience
2006-07-12 01:01:30 · answer #2 · answered by Anonymous · 0⤊ 0⤋
i think you should get some compensation
ask them to phisically check your line
they did mine a month before i went on broad band
i was having problems with dial up 56k
2006-07-14 06:03:37 · answer #3 · answered by Anonymous · 0⤊ 0⤋
easiest thing to do is leave BT, this is a common problem with BT, you are not alone
2006-07-12 00:43:44 · answer #4 · answered by greengunge 5 · 0⤊ 0⤋
no i am not fed up because i'm with telewest, yeah!
2006-07-12 00:42:41 · answer #5 · answered by Anonymous · 0⤊ 0⤋
actually what is BTs??????????
and what are you talking about.
2006-07-12 00:51:40 · answer #6 · answered by Prithvi 2 · 0⤊ 0⤋
no, bcoz i am not using it
2006-07-12 00:49:52 · answer #7 · answered by catxyz99 2 · 0⤊ 0⤋